Receptionist

Assists the public seeking information by phone or in person. Assists the public in the use of tax office computers, property record cards, county website. Gives the public general information to ensure proper application of established policies. Work involves general office work such as filing, operating copying machines, computer terminals, answering the phones, and support clerical duties for other divisions of the Tax Department. Work is performed according to standard procedures and involves researching and responding to customer requests and concerns. Some independent judgment and initiative must be exercised within the limits of prescribed policies. Tact and courtesy are essential. Work is performed under the supervision of the Tax Administrator and is evaluated by observation, use of records, and section supervisors' review. Troubleshoots and resolves routine public inquiries and complaints. Receives telephone calls and greets walk-in customers with billing questions, complaints, and requests for service. May provide basic information on property valuations, tax bills, and other records. Receives information from the Register of Deeds, Inspections, Clerk of Court, and taxpayers to prepare material for other divisions. May assist in entering a variety of data into the computer. Performs related work as required. High school diploma required; Associate's Degree in an office or other related field preferred Requires at least 2 years of experience working as a Receptionist. Ability to work a multi-line phone system Exceptional customer service skills and professional phone manner Experience in working with the general public. Knowledge of administrative and clerical procedures Knowledge of computers and relevant software applications General knowledge of the procedures, records, and forms used in tax collection, listing, and evaluation processes. Working knowledge of State laws and local policies regulating the tax assessment and collection functions. Ability to type and operate a variety of office machines, such as a computer terminal, printer, and copy machine. Ability to deal tactfully and courteously with the public. Ability to maintain effective working relationships with other departments, employees, and the general public. Ability to maintain accurate records and reports. Working knowledge of arithmetic, spelling, grammar and vocabulary. Some knowledge of office practices and procedures. Ability to understand oral and written instructions. Ability to read and compare words and figures carefully and accurately.