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Receptionist
Job
Great Bodies Beautiful Faces
Mint Hill, NC (In Person)
$35,360 Salary, Full-Time
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Job Description
The Heartbeat of an Extraordinary Spa Experience We are seeking a highly organized, warm, and proactive Receptionist to support our spa brand in Mint Hill, NC, Great Bodies Beautiful Faces® (GBBF®) , a results-driven esthetics and body contouring spa. This role is ideal for someone who thrives on people, precision, and pace, and understands that thoughtful scheduling and client flow are essential to an exceptional spa experience. About the Brand Great Bodies Beautiful Faces (GBBF) GBBF delivers FDA-approved, non-invasive aesthetic treatments including body sculpting, skin tightening, and advanced facials. Appointments often involve consultations, packages, and progress tracking—making accurate scheduling essential. Responsibilities and Duties Client Experience & Front Desk Operations Greet and assist clients with warmth, professionalism, and calm presence Create a welcoming spa environment (music, scent, lighting, refreshments) Maintain client confidentiality and manage client accounts Ensure lobby, treatment rooms, and shared spaces remain clean and guest-ready Scheduling & Coordination (Critical Function) Manage scheduling for GBBF clients Prevent overbooking, bottlenecks, and service conflicts Schedule interviews, staff and other related sessions and meetings Sales Support & Client Conversion Answer inbound calls, texts, and messages with confidence Warm-call and follow up with leads who inquire about services Educate potential clients on services, packages, and experience differences Support front-desk sales flow without pressure Convert inquiries into booked appointments on the calendar Sending communications to VIP clients during special sales and events Marketing & Administrative Support Assist with posting and managing business social media accounts Support Google review requests and client follow-up Maintain organization of daily spa operations and communications Educate self on products and services to assist potential clients with questions via phone and messenger Qualifications and Skills Energetic, personable and willing to make meaningful connections with a diverse customer base Highly organized and detail-oriented Strong verbal and written communication skills Confident managing complex scheduling systems Comfortable in a fast-paced, client-facing environment Interest or background in wellness, esthetics, fitness, or hospitality preferred Reliable, punctual, and proactive Ability to adapt tone and communication style by customer