Front Desk Coordinator / Insurance Coordinator (Support Role) — 4-Day Work Week (MonThu)

About the Role Falls Lake Dental is a modern, single-doctor private practice in Raleigh. We're hiring a Front Desk / Insurance Coordinator (Support Role) to work alongside our Lead Coordinator and help stabilize and strengthen our front office systems. This role is ideal for someone who is organized, calm under pressure, and takes ownership of follow-through—especially with insurance accuracy, claims/EOBs, treatment plan follow-up, and hygiene recall . Key Responsibilities Front Desk & Patient Experience Answer phones, schedule appointments, confirm appointments, manage the schedule efficiently Check-in/check-out patients and collect payments at time of service Communicate professionally and confidently with patients regarding costs and next steps Maintain clear documentation and notes in Open Dental/Flex (calls, texts, emails, follow-ups) Insurance & Financial Coordination Verify insurance benefits accurately and document breakdowns Submit claims, track outstanding claims, post EOBs, and address denials Follow up on claims with carriers and patients as needed Maintain strong attention to detail to prevent insurance and billing errors Treatment Plan & Recall Follow-Up (High Priority) Support treatment plan follow-up using a consistent protocol (2-day / 2-week / 2-month) Help fill hygiene schedule holes and reduce cancellations/no-shows Run daily/weekly follow-up lists and track progress (calls/texts/email + documentation) What We're Looking For 2+ years dental front office experience (general dentistry preferred) Comfortable with insurance verification, claims, EOB posting, and denials Strong phone skills and patient communication (professional and calm) Organized, reliable, and able to follow systems consistently Open Dental experience preferred (or willingness to learn quickly) Team-oriented attitude with accountability and follow-through Success in This Role Looks Like You reliably execute follow-up systems without constant reminders Insurance tasks are accurate and claims/EOB/denial work stays current Hygiene and treatment plan follow-up is consistent and documented The front desk runs smoother with fewer bottlenecks Compensation & Growth $23-$26/hour depending on experience and fit 4-day work week (Mon-Thu) PTO + paid holidays (details provided after interview) Dental benefits for employee/immediate family (details reviewed during offer stage) 401(k) with match/profit share eligibility after 1 year (per plan) Growth opportunities over time for the right person How to Apply Please apply with your resume. If you're a fit, we'll schedule: a brief phone interview, and a paid working interview for final candidates.

Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off Retirement plan Application Question(s): How many years of dental front office experience (general dentistry) do you have?

Type one:

0-1 / 1-2 / 2-4 / 4-7 / 7+ Have you used Open Dental? If yes, about how long? If no, what dental software have you used? Which tasks have you personally handled independently (type all that apply, separated by commas): Insurance verification, benefit breakdowns, claim submission, EOB posting, denial follow-up/appeals, insurance AR follow-up, patient AR follow-up, treatment plan follow-up, hygiene recall/reactivation, none. In the last 6 months, how many unplanned call-outs have you had (not scheduled PTO)?

Type one:

0 / 1 / 2 / 3+ (optional: 1 sentence why) Can you fully commit long-term to a Monday-Thursday schedule (7:30-5:00) with consistent attendance and follow-through?

Type one:

Yes / No Are you comfortable collecting patient balances at time of service and discussing costs confidently?

Type one:

Yes / Somewhat / No (if yes/somewhat, 1 sentence describing your approach).

Work Location:

In person