Receptionist

Role Overview Vistabeam is an Internet service provider dedicated to delivering superior broadband experiences to underserved areas of Nebraska, Colorado, and Wyoming. We are seeking a professional and friendly Receptionist for our Gering, Nebraska office to serve as the first point of contact for our customers and community. The successful candidate will provide capable, empathetic, and friendly support while maintaining a welcoming atmosphere for our subscribers. Key Responsibilities In a typical day, you will be responsible for the following tasks:

Customer Engagement:

Greet and assist walk-in customers, actively listening to their needs with empathy and understanding.

Call Management:

Promptly and professionally answer incoming phone calls, providing information and distributing calls to the appropriate team members.

Financial Support:

Process daily invoices and customer payments.

Office Operations:

Manage the office space, receive deliveries, and provide general administrative support as needed. Qualifications We are interested in individuals who genuinely enjoy helping others:

Education:

High school diploma or equivalent required.

Experience:

Prior customer service experience is required.

Technical Skills:

Proficiency with computers and a willingness to learn technical troubleshooting.

Communication:

Excellent verbal communication and listening skills with a friendly, approachable demeanor.

Attributes:

High attention to detail, the ability to adapt to changes, and a positive, enthusiastic outlook. Physical Requirements Ability to remain in a seated position at a desk and work on a computer for prolonged periods. Must be able to lift up to 15 pounds occasionally. Benefits Vistabeam offers a comprehensive rewards package for eligible employees:

Health & Wellness:

Medical, dental, and vision insurance options.

Retirement:

IRA match up to 3% available after a 90-day probationary period.

Perks:

Monthly cell phone allowance and free Vistabeam internet service (where available) after 90 days.

Paid Time Off:

PTO accrual of approximately 5 hours per pay period (equivalent to three weeks annually) following the probationary period.

Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person