Front Desk Coordinator

Front Desk Coordinator Vitality IV Infusion Lounge Bedford, NH Job Details Part-time $16 - $18 an hour 9 hours ago Benefits Employee discount Qualifications HIPAA Medical scheduling High school diploma or GED Medical administrative support Patient interaction

Full Job Description Reports To:

Office Manager About Us:

Vitality IV Infusion Lounge is a modern, patient-focused IV Infusion Lounge dedicated to wellness, hydration, and rejuvenation. We pride ourselves on delivering an exceptional experience from the moment our guests walk through the door. As the first point of contact, the Front Desk Coordinator sets the tone for every visit and plays a key role in our clients' overall experience.

Position Summary:

We are seeking a polished, friendly, and highly organized Front Desk Coordinator to join our team. This front-facing role is essential to creating a welcoming, calm, and professional environment. The ideal candidate is courteous, well-groomed, and customer-focused, with excellent communication skills and a genuine interest in the customer experience.

Key Responsibilities:

Greet all patients and guests warmly upon arrival and provide a welcoming environment. Manage patient check-in and check-out process efficiently and professionally. Schedule and confirm patient appointments in-person, via phone, and email. Conduct appointment reminders to ensure a smooth patient flow. Answer phone calls promptly and knowledgeably. Respond to emails and inquiries in a timely and professional manner. Collect and process patient payments; manage basic billing tasks as needed. Organizes and files clinic and client documents under the directive of the Clinic Manager Maintain accurate appointment logs. Help to ensure the front desk and lobby area are clean, calm, and inviting at all times. Communicate clearly and effectively with team members. Uphold patient confidentiality and comply with all HIPAA regulations. This role operates in a clinical office setting, requiring frequent standing, walking, and reaching.

Qualifications:

1+ years of experience in a medical or wellness office (preferred). Excellent verbal and written communication skills. Strong customer service orientation with a friendly, professional demeanor. Proficient with scheduling software and basic office technology. Ability to multitask, prioritize tasks, and manage time effectively. Reliable, punctual, and able to maintain a positive attitude under pressure. Well-groomed appearance and professional presentation. High school diploma or equivalent required; additional training in office administration is a plus. Must be able to accomplish any and all duties with little to no assistance

Schedule:

9 hour shift Rotate every other weekend: Saturday & Sunday, 8:45am-5:15pm. Rotate two weekdays every other week. (i.e. every other Wednesday & Friday 9:45am-6:15pm)

What We Offer:

A supportive and wellness-centered workplace culture. Employee wellness benefits and discounts.

Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount

Work Location:

In person