Operations Accountability Receptionist

General Description This full-time position, under the supervision of the Senior Operations Manager, is responsible for the telephone system, handling receptionist duties, some typing and/or word-processing and other basic clerical support duties for the Bridgeton facilities. Job Requirements (Performs other

WORK-RELATED

duties as assigned by immediate

SUPERVISOR

) Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met. Answering incoming telephone calls unrelated to accountability calls and transferring to the appropriate party. Complete Random Accountability Calls Daily. Monitoring Resident movement using our T-Mobile on the Run GPS cell phone tracking system. Delivering information about resident accountability to the Manager of Duty. Recording clear, complete, accurate and concise telephone messages. Maintaining Resident Cell Phone Inventory. Operating office equipment such as a computer and facsimile. Participating in mandatory training and staff development sessions; and Performing other work-related duties as directed by the Director, Operations Qualifications/Skill Requirements This position requires a high school diploma (or equivalent), one year of satisfactory performance in a clerical position with similar duties in a structured office environment, and the ability to work independently with minimal supervision.

Knowledge:

Excellent Communication Skills, both verbal and written Ability to handle high volume calls Maintain accurate of call activities Basic Computer Skills Modern office principles and protocol; Modern office equipment including computer; Microsoft office

Abilities:

Communicate effectively with all levels in the organization. Project a professional image for the company; Learn and implement contract requirements regarding community corrections and accountability. Maintain acceptable attendance; Manage time and prioritize activities to meet the responsibilities and duties of this position. Provide attention to detail and follow-through; Establish and maintain working relationships with co-workers, contracting agencies, and vendors. Be flexible enough to meet unexpected job-related schedules; Meet contract agency clearance requirements; and execute all duties in accordance with this position description. Education Requirements This position requires a high school diploma or a GED (advanced office/business training preferred)