Front Desk Coordinator/Bilingual

Front Desk Coordinator/Bilingual Nephrology Associates of Northern Illinois and Indiana (NANI) Job Category Administrative/Clerical Overview Description Join Our Team! NANI is seeking a professional, friendly, reliable, patient-focused, and detail-oriented Front Desk Coordinator to join our team. Benefits including a great schedule (no nights or weekends), health, dental, 401k, generous Paid Time Off, and great working conditions. As a Front Desk Coordinator, you will work to provide all front desk activities for our patients with kindness and professionalism in a collaborative environment. You will be responsible for performing a wide range of administrative duties including reception duties, scheduling appointments, registering patients, verifying insurance, responding to telephone calls/patient inquiries, or calculating and receiving payments for medical services, and updating insurance and other patient information in an electronic medical records software system. What You'll Do Greet, check-in and check-out patients. Enter patient registration information into computer system. Obtains insurance information, copies insurance cards, collects/verifies referral status and necessity based on insurance type. Verifies demographic and insurance information at each visit. Updates patient information as necessary. Accurately calculate and collect patient payments following established office guidelines. Answer incoming phone calls. Confirm upcoming patient appointments Maintains patient records, including filing of diagnostic test reports and updating records as needed and by pulling/filing of patient records, requesting updated test results and hospital face sheets. Upload/scan patient information and documentation into electronic medical record. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed to the patient. Document all calls, correspondence and encounters with patient according to established guidelines. Fulfill records requests as needed. Orders supplies for the office/physician practice. Treat all medical records in a secure, confidential manner with the understanding of privacy policy and HIPAA law. Perform other duties as assigned. What You'll Bring 1+ years of receptionist experience or experience in a medical office preferred. High school diploma or equivalent Must have a positive, friendly attitude. Ability to use computer software, including Microsoft products and scheduling software. Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment. Strong communication and organizational skills. Excellent interpersonal skills and high level of compassion. Bilingual is required English/Spanish. Epic experience is a plus