Receptionist

Under the general supervision and direction of the Health Center Manager, provides reception and clerical services. These services include, but are not limited to, greeting patients and visitors in a prompt, courteous and helpful manner; billing, collection, patient check in and out, appointment scheduling, and general admin duties. Essential Functions Knows the organization's Safety and Security procedures. Alerts designated authorities of patient disturbances and suspicious behaviors. Greets clients in a welcoming and professional manner. Logs patients into the Patient Activity Tracker. Obtains patients' financial and demographic data. Answers phone in timely and pleasant manner. Adjusts appointment bookings according to Call Center and clinic needs. Makes clinic appointments as needed. Answer accurately inquiries regarding fees, appointments, etc. Refer other calls to appropriate people. Maintains professionalism when dealing with difficult patients and communicates problems promptly. Bills patients for services rendered in accordance with Electronic Health Record Practice Management Workflow. Participates in quality assurance activities and meets established QA deadlines. Ensures compliance with PPMNJ's "Privacy Guidelines" and HIPAA compliance program. Assists with on-the-job training, and other duties as assigned. Monitors the centers level of service at least weekly. All duties and responsibilities are performed in a professional, culturally competent and customer service oriented manner in compliance with the organization's policy and procedures. Processes patient complaints in a professional manner. Provides telephone coverage for informational calls that may require appropriate internal or external referrals. Assists in maintaining an attractive and comfortable appearance of the Center by refreshing waiting rooms and regular housekeeping of center. Assists PPMNJ and the Center Manager in efforts to achieve PPMNJ benchmarks for the level of service, visits per hour, waiting time, patient satisfaction and meeting revenue cycle goals. Works in an efficient manner and completes tasks and projects on time. Essential Skills And Abilities Excellent customer service and communication skills Demonstrates genuine concern for patients Ability to multi-task Work as a team member Organized and strong attention to detail Willing to work additional hours, flexible hours and late work schedules Treats patients and co-workers with respect Candidate must be pleasant, responsible and able to work well with others. Qualifications & Experience High School Diploma or equivalent (GED) Two years medical office experience preferred but not required Computer skills required. EPIC experience preferred As all businesses change, from time to time, your job description may also change. If changes occur, your supervisor will inform you. Salary & Benefits& Hours A competitive salary starting wage of $21.37 an hour and a comprehensive benefits package including:

Hours:

Wednesday 12:30pm-8:00pm, Thursday-10:00am-8:30pm, Friday 9am-7:30pm & Saturday 8am-4:30pm Medical/Dental/Vision/Life Insurance; 401(k) plan with organization match contribution HSA and Voluntary opt in for Flexible Spending Accounts (FSAs); Generous Paid Vacation and Holidays; Employee Referral Bonus Program.

Job Type:

Full-time Pay:

$21.37 - $23.67 per hour Expected hours: 37.50 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person