Front Desk Receptionist

Front Desk Receptionist NAVA Behavioral Health Las Cruces, NM Job Details Full-time $15 - $17 an hour 13 hours ago Benefits Paid time off Qualifications Computer operation Google Workspace Maintaining an organized workspace Insurance verification Phone communication Computer literacy Maintaining patient confidentiality Greeting customers HIPAA Administrative experience High school diploma or GED Safe environment creation Organizational skills Productivity software Clean workspace maintenance Communication skills Entry level Client interaction via phone calls Behavioral health Full Job Description Front Desk Receptionist Nava Behavioral Health - Las Cruces, NM Full-Time | Non-Exempt Position Summary Nava Behavioral Health is seeking a professional, dependable, and welcoming Front Desk Receptionist to serve as the first point of contact for clients, visitors, and staff. This role is critical in creating a safe, structured, and respectful environment for individuals receiving behavioral health services. The Front Desk Receptionist must demonstrate professionalism, compassion, organization, and the ability to maintain confidentiality at all times. The ideal candidate is calm under pressure, detail-oriented, and able to manage multiple responsibilities while maintaining a warm and supportive presence. Key Responsibilities Client Reception & Support Greet clients and visitors in a professional and welcoming manner Check clients in and out of appointments and group sessions Verify insurance and demographic information Maintain visitor logs and enforce building access protocols Ensure lobby and reception areas remain clean, safe, and organized Phone & Communication Management Answer and route incoming calls appropriately Respond to general inquiries about services, hours, and program information Take accurate messages and ensure timely follow-up Maintain confidentiality in all verbal and written communication Safety & Compliance Follow HIPAA and confidentiality standards at all times Assist with building security protocols Support emergency procedures as directed Maintain discretion when handling sensitive client information

Qualifications Required:

High school diploma or equivalent Minimum 1 year of front desk, reception, or administrative experience Strong communication and customer service skills Basic computer proficiency (Microsoft Office, Google Workspace) Ability to maintain confidentiality and professional boundaries

Preferred:

Experience in healthcare or behavioral health settings Familiarity with HIPAA guidelines Competencies Professional and composed demeanor Strong organizational skills Attention to detail Ability to multitask in a fast-paced environment Compassionate and respectful communication style Reliable and punctual Work Environment This position is onsite at Nava Behavioral Health in Las Cruces, NM. The role involves frequent interaction with clients in recovery and requires professionalism, discretion, and emotional awareness. Compensation & Benefits Competitive hourly wage based on experience Paid time off Professional growth opportunities Supportive and mission-driven team environment About Nava Behavioral Health Nava Behavioral Health is committed to providing high-quality behavioral health services that promote recovery, structure, and long-term stability. Our team values integrity, accountability, and compassionate care.