H6570 SPA RECEPTIONIST

Post

H6570 SPA RECEPTIONIST

Job Category:

Hotel

Requisition Number:

H6570002901

Posting Details

Posted:

May 1, 2026 Full-Time On-site Locations Showing 1 location Mescalero, NM 88340, USA Job Details Description

Position Title:

Salon & Spa Receptionist s

To:

Salon & Spa Manager and Supervisor

Supervises:

N/A Summary of Position The Spa & Salon Receptionist will answer telephone calls as well as wee and greet clients warmly, and ensure that they feelfortable and happy on their visit. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands w to get the information needed toplete tasks to standard. Can explain and demonstrate technical skills used toplete tasks to standard. Can explain or demonstrate the behavioral values or standards needed toplete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed toplete task or goal. Hasplete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon allmentsplaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly ing talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues tomunicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and canmunicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. s with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. s all guestplaints andpliments to Supervisor or Manager. s all situations to Supervisor or Manager w resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. s other team members succeed without being asked. Takes action to resolve conflict between individuals. s other departments achieve success. s ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Provide guidance to clients on the procedures at the spa and salon Answer telephone calls and provide accurate information to clients. Keep the reception area clean and conducive for clients as they wait for their turn to be attended too. Introduce new beauty products to clients and educate them on their uses and benefits. Keep clients updated on currently available promotions and discounts in services offered in the Spa and Salon. Process payments from clients for services ordered from the spa and salon. Keep register of long and existing clients for them to enjoy benefits given to loyal customers. Give appointments to clients on specific days. Open and close the spa at the appropriate time. Ensure that the front desk is clean andanized for free movement. Assist in getting client feedback on level of services delivered in order to improve on service delivery. Inform staff members of appointments that have been canceled by clients, and also alert. Staff members of the arrival of clients whoe without prior appointments. Assist in developing promotional events, which focus on increasing the clientele of the spa manage the visitor register to keep record of people who visit the spa on a daily basis Receive customerplaints and feedback and direct them to appropriate offices for resolution. The receptionist also has the responsibility to promote the image of his/heranization by Ensuring they look good at all times to give customers a positive impression about the Spa and salon. He/she must pay attention to his/her appearance and dress in a moderately attractive manner to sell the image of thepany to new and existing clients. In order to protect the integrity of the spa, the receptionist is to ensure that clients are treated equally by ensuring that they are attended to on a firste, first serve basis. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. Friendly and professional demeanor. Must have excellent phone etiquette and possess strong knowledge of howputers work, as well as the ability to use MS Office package to process and store information. Excellent multitasking skills to successfully handle several assignments together. Possess stronganizational skills required for achieving efficiency on the job. Good knowledge of beauty products to be able to promote them to clients. Excellentmunication skills needed for effective discussions with clients to promote the Spa's products and services to them. Able and willing to work flexible schedule. Must obtain a NM Alcohol licenses. Move, lift, carry, push, pull and place objects weighing less than or equal to 20 pounds without assistance. Perform other essential duties as requested by the Spa Manager. High School Diploma or General Education Diploma (GED). Must have a proven record of dependability of performance. Physical Demands The physical demands described are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand heldmunications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this position. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.