Front Desk Associate

Job Title:

Front Desk Associate Department:

Operations Job Type:

Part- time, Hourly, non-exempt Reports to: Operations Manager SUMMARY The Front Desk Associate provides general and clerical support and customer service to the general public and shelter personnel. This position is also responsible for all animal data entry into ShelterLuv.

ORGANIZATIONAL CULTURE

The Stray Hearts Animal Shelter is grounded in a culture of compassionate care, clinical excellence, and community service. Our team works collaboratively in a high-volume, mission-driven environment where every role is vital to the well-being of animals and the trust of the community we serve. We prioritize respect, teamwork, and adaptability. Each team member is expected to approach their work with empathy, professionalism, and a shared commitment to reducing barriers to care. In our organization, culture means supporting one another through challenges, celebrating lifesaving wins, and continuously striving to improve how we serve both pets and people. We welcome team members who lead with humility, teach with intention, and practice with heart. Duties and Responsibilities include the following. Other duties may be assigned. Greet and assist visitors, volunteers, and potential adopters in a friendly and professional manner Answer and direct phone calls; respond to voicemail and email inquiries Aid in scheduling appointments for adoptions and surrenders Input and maintain accurate records and documentation using shelter management software Process intake paperwork and general forms Handle transactions, including adoption fees and donations Coordinate with shelter staff to ensure smooth daily operations Maintain cleanliness and organization of the front desk and lobby area Provide basic information about animals, shelter policies, and procedures along with Stray Hearts programs Provide basic information about animals, shelter policies, and procedures Offer emotional support to individuals surrendering pets or dealing with loss Help manage Community Pet Food Bank Program through ordering, bagging, tracking data, and distribution

Qualifications:

High school diploma or equivalent required Minimum 1 year of experience in a customer service or administrative role Previous experience in an animal shelter, veterinary office, or related environment is a plus Proficient with computers and office software (e.g., Microsoft Office); experience with shelter software (e.g., ShelterLuv) is a plus Strong communication and interpersonal skills Ability to multitask and remain calm in a fast-paced or emotionally charged environment Compassion for animals and empathy toward people from diverse backgrounds Ability to lift up to 40 lbs and stand for extended periods, as needed Willingness to work weekends, holidays, or flexible hours as required

COMPENSATION

This is a part-time, hourly, non-exempt position at $17.50/hour. Benefits include PTO and Sick Leave.

TO APPLY

Send a resume, along with a short blurb about yourself and why you are interested in working for Stray Hearts to . Or please fill out an online application at . Applications will be reviewed on a rolling basis until the position is filled. Stray Hearts Animal Shelter is an equal opportunity employer and does not discriminate against candidates or employees based on race, color, religion, sex, national origin, age, pregnancy, disability, military status, veteran status, genetic history or any other protected status. Stray Hearts encourages all qualified individuals to apply.

Pay:

$17.50 per hour

Benefits:

Paid time off

Work Location:

In person