Receptionist Cultivate - 3.0 Las Vegas, NV Job Details Part-time $15 an hour 2 hours ago Benefits Paid time off Employee discount Opportunities for advancement Qualifications Customer service Administrative experience High school diploma or GED Attention to detail Data entry Organizational skills Full Job Description
DO NOT CALL THE DISPENSARY REGARDING THIS JOB POSTING
- Must be able to obtain a Dispensary Agent Card
- Must be available to work evenings from 2:30pm - 10pm.
Position Summary The Receptionist serves as the first point of contact for all customers, vendors, and visitors entering the dispensary or contacting the business. This role is responsible for delivering exceptional customer service, managing front-of-house operations, maintaining facility cleanliness and organization, and ensuring accurate communication across departments. The Receptionist plays a critical role in supporting compliance, efficiency, and a positive customer experience.
JOB RESPONSIBILITIES
The following tasks are not a complete itemization of your job duties, but a guideline to scheduling your workload. Customer Service & Front Desk Operations Greet customers, registered cardholders, caregivers, vendors, and visitors in a friendly, professional manner upon entry Verify and check in customers according to company SOPs and applicable state regulations Manage customer traffic flow in the lobby to minimize wait times and maintain an orderly environment Answer incoming phone calls promptly, providing accurate information or routing calls to the appropriate department or manager Monitor and respond to incoming emails; forward inquiries to the correct individual or department in a timely manner Address customer questions, feedback, or concerns in person, by phone, or via email, escalating to management when necessary Communication & Coordination Communicate effectively with team members and management via Slack and other internal communication tools Notify appropriate departments or managers of vendor arrivals, deliveries, or service appointments Act as a liaison between customers, retail staff, inventory, compliance, and management as needed Facility Cleanliness & Organization Maintain cleanliness and organization of the lobby, reception area, and other assigned areas throughout the shift Perform light cleaning and restocking duties according to the Daily Checklist Ensure forms, signage, and customer-facing materials are current, organized, and accessible Administrative Duties & Recordkeeping Accurately complete and maintain logs, forms, and checklists used throughout the shift Support compliance-related documentation and front desk procedures Assist with basic data entry and recordkeeping as assigned Cannabis Knowledge & Compliance Maintain a working knowledge of dispensary products, services, and basic cannabis education to appropriately assist or direct customers Stay informed of applicable state and local cannabis regulations relevant to front-of-house operations Follow all company SOPs, security procedures, and compliance requirements This is not a complete list or itemization of all expected responsibilities thus additional duties may be requested or assigned, as necessary.
SKILLS & QUALIFICATIONS
Strong customer service and interpersonal communication skills Excellent organizational skills and attention to detail Ability to accurately perform data entry and maintain records Proficiency in Windows-based software, email platforms, and internet navigation Experience with POS systems and/or ADP preferred Ability to communicate clearly and professionally via phone, email, and internal messaging platforms (e.g., Slack) Ability to work in a fast-paced, regulated environment while maintaining professionalism Sound judgment with the ability to escalate issues appropriately Ability to pass a criminal background check as required by state law. Reliable transportation and availability to work weekends, holidays, and evenings as necessary. Ability to stand for extended periods. Ability to lift and move up to 25 pounds. Education and Experience High school diploma or equivalent; further education or certifications in cannabis, retail management, or related fields are a plus.
DISCRIMINATORY PRACTICES PROHIBITED
To provide equal employment and advancement opportunities to all individuals, employment decisions at Cultivate are based on merit, qualifications, and abilities. Cultivate complies with all Equal Employment Opportunity Commission (EEOC) guidelines. Cultivate does not discriminate in employment opportunities or practices on the basis of: Race, national origin, or ethnic background; height and weight; credit rating or economic status; religious affiliation or beliefs; citizenship; marital status, civil partnership, or number of children; age; gender, gender identity, or gender expression; sexual orientation; security/background checks for certain religious or ethnic groups; U.S. military or veteran status; disability or medical condition; or questions and examinations.
MISSION STATEMENT
Cultivate is a premier distributor of medical and recreational cannabis and cannabis products serving Nevada. We have a highly controlled adaptive operation that will provide a broad range of high quality, fairly priced products. We will bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and by promoting the clinical efficacy of medical and recreational cannabis.
OUR VISION
Cultivate's vision is dedicated to providing the highest quality medicine, service, and experience to our patients. We are passionate about enhancing the life of our patients and giving back to the community where we operate.
ORGANIZATIONAL PHILOSOPHY
At Cultivate, we strive to create a work environment where staff can thrive and grow. We look forward to receiving your feedback about your job duties, tasks, and Cultivate in general. While we appreciate your willingness and ability to take on additional duties as needed, your core functions and additional duties are your primary responsibilities. If you feel you can take on additional work, please inform your direct supervisor to devise a work plan.
COMPANY VALUES
Our core purpose: To inspire human connection and sophisticated good times.
Our values:
Be humble & kind Be authentic, transparent Be brave Exceed customer expectations Seek to improve Do the right thing - ingredients, community, giving back
Job Type:
Part-time Pay:
$15.00 per hour
Benefits:
Employee discount Paid time off
Shift:
8 hour shift Night shift
Experience:
Customer Service:
1 year (Preferred)
License/Certification:
Nevada Dispensary Agent Card? (Preferred) Shift availability: Night Shift (Preferred)
Work Location:
In person
