Front Desk Receptionist

Front Desk Receptionist Route 20 Cannabis Albany, NY Job Details Part-time | Full-time $18 - $20 an hour 5 hours ago Benefits On-the-job training Employee discount Flexible schedule Qualifications Teamwork Interpersonal skills High school diploma or GED Attention to detail Organizational skills

Full Job Description Location:

Albany, NY Job Type:

Full-Time / Part-Time About Us We are a licensed New York State cannabis dispensary committed to delivering safe access, education, and exceptional service. Our team is passionate about creating a welcoming environment for all customers while maintaining full compliance with state regulations. Position Overview The Front Desk Receptionist is the first point of contact for customers and visitors. This role requires professionalism, strong communication skills, and attention to detail. The receptionist will be responsible for greeting and checking in guests, verifying identification, managing lobby flow, and supporting administrative functions while upholding New York State Office of Cannabis Management (OCM) regulations. Key Responsibilities Greet and welcome all customers in a professional, friendly manner. Verify IDs to ensure all guests are 21+ and compliant with NYS OCM regulations. Manage the check-in process and maintain accurate visitor logs. Answer phone calls, respond to inquiries, and direct calls to the appropriate staff. Monitor lobby flow and coordinate with budtenders to ensure smooth service. Maintain a clean, organized, and professional reception area. Support administrative tasks such as filing, scheduling, and data entry as needed. Assist management with compliance-related documentation when required. Qualifications Must be 21 years or older. High school diploma or equivalent required; additional education in office administration or customer service preferred. Previous experience in reception, hospitality, retail, or customer service strongly preferred. Professional appearance, excellent communication, and strong interpersonal skills. Ability to multitask and remain calm under pressure. Strong organizational skills and attention to detail. Must pass all background checks as required by NYS OCM. What We Offer Competitive hourly pay. Employee discounts on products. Growth opportunities within the dispensary. On-the-job training in cannabis compliance and customer service. A welcoming, inclusive, and team-oriented workplace.

Job Types:

Full-time, Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person