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Front Desk Receptionist
Job
Christies Salon and Spa
Bayside, NY (In Person)
$43,680 Salary, Full-Time
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Job Description
Client Experience & Hospitality Greet clients warmly and professionally Offer beverages (coffee, tea, water, champagne if applicable) Check clients in and notify stylists of arrivals Maintain a calm, polished, upscale atmosphere Handle VIP clients discreetly and professionally Resolve client concerns or complaints tactfully Appointment Scheduling Book, confirm, reschedule, and cancel appointments Coordinate stylist schedules efficiently Manage double-booking prevention and waitlists Recommend services or add-ons during booking Send appointment reminders via phone, text, or email Phone & Communication Answer phones professionally with strong etiquette Respond to emails, texts, and online booking inquiries Provide accurate information about services, pricing, and policies Communicate delays or scheduling changes to clients Point of Sale & Payments Process payments and tips accurately Handle cash, credit cards, gift cards, and memberships Open and close registers Balance daily transactions and receipts Retail & Product Knowledge Recommend salon retail products Support retail sales goals Restock and organize displays Understand product lines, treatments, and promotions Salon Operations Keep reception and waiting areas immaculate Manage laundry coordination and inventory support Monitor supplies and reorder when needed Assist with salon opening and closing procedures Coordinate with stylists, assistants, and management Administrative Duties Maintain client records and preferences Track appointments, revenue, and retail sales Prepare reports for management if required Use salon software systems for scheduling and CRM Skills Usually Expected Excellent customer service and communication Professional appearance and demeanor Strong multitasking ability Attention to detail Sales confidence Discretion and professionalism Experience with salon booking software like