Veterinary Receptionist

Busy veterinary hospital looking for full-time receptionists - experienced preferred, but willing to train the right candidates.

Responsibilities and Duties:

Providing exceptional client service; Recognize and meet client needs. Greet clients and patients by name in a friendly manner. Make pets and clients feel welcome. Keeping appointments flowing in a smooth manner; making appointments for the doctors and confirming those appointments; Making sure addresses and phones numbers are up to date. Our Doctors must be able access client files as they need them. Answering multiple / heavy phone lines, screening calls; Educating clients; Generating invoices and going over them with clients; Admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions Setting up new clients and patients Giving approved advice and options for issues and problems Cleaning the front reception area; Keeping track of files including medical charts, invoices, and other important paperwork; and Making sure all public areas are kept clean and tidy! Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. The Front Reception position is the first contact of the clients with the Hospital; this is where first impressions are made. The person in this position must be able to recognize and meet the client's needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated. Recognize severe/serious cases in need of immediate attention. Keep animals isolated from others when necessary. Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules. Make client appointments as well as confirm appointments. This includes making sure the appointments flow easily and the doctor as well as staff will have enough down time for lunch and or breaks as scheduled. Collecting fees for services, writing up sales slips/receipts, and dismissing patients. Excellent customer service and communication skills. Excellent phone etiquette and skills, including transfers, paging, putting calls on hold, directing calls to voicemails and taking messages down. Computer skills. Demonstrate excellent interaction skills with clients and animals in the reception area. Ability to work in a team oriented environment and to take/execute directions. Ability to handle money transactions accurately and with honesty. Sound decision-making and multi-tasking skills while working in stressful environment. Availability to work on weekends

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Center Moriches, NY 11934 (Required)

Work Location:

In person