Medical Receptionist

We are looking for an experienced Medical Receptionist to support a busy patient-facing practice in Elmira, New York. This Long-term Contract opportunity is ideal for someone who enjoys balancing administrative accuracy with warm, detail-oriented service throughout the patient journey. The person in this role will help coordinate appointments, address common pre-visit questions, and keep front office operations organized while maintaining a high standard of confidentiality and care.

Responsibilities:

• Coordinate incoming and outgoing patient calls, arrange appointments, and provide clear guidance on visit preparation, billing questions, and next steps.
• Review insurance details, prepare required documentation, and help ensure devices or services are ready and delivered on schedule for upcoming visits.
• Maintain patient records and account information with discretion, following privacy expectations and established healthcare regulations.
• Manage appointment reminder and confirmation activities to reduce scheduling gaps and promote a smooth, positive experience for every patient interaction.
• Explain service pricing, coverage details, and available payment arrangements, then schedule follow-up visits or outpatient appointments when appropriate.
• Contribute to office performance goals by supporting quality-focused processes, encouraging patient referrals, and reinforcing a wellness-centered approach to care.
• Collaborate closely with staff members, demonstrating reliability and respectful communication with both patients and colleagues.
• Build and sustain productive relationships with external providers and vendors while assisting with supply tracking and inventory coordination.
• Take part in ongoing career development through regular training sessions, conference calls, and in-person learning opportunities.