Sales Receptionist / Service Assistant

Full Job Description:

We are a family-owned business committed to delivering exceptional customer service. Our team values integrity, teamwork, and creating a positive experience for every customer. We are currently looking for a friendly, organized, and motivated individual to join our team in a front desk receptionist role, supporting both our sales and service departments.

Position Overview:

This position is primarily a receptionist role. You will be the first point of contact for customers while also assisting with scheduling mobile service appointments, creating additional earning opportunities through performance-based bonuses. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.

Key Responsibilities:

Greet customers and manage front desk responsibilities Answer and direct incoming calls in a professional manner Support the sales team with customer flow and communication Assist the service department 1 day per week Schedule mobile service appointments (bonus opportunity) Respond to customer inquiries via phone, email, and online platforms Coordinate scheduling with service technicians Maintain accurate records in CRM systems Assist with follow-ups to confirm appointments and ensure customer satisfaction.

Qualifications:

Customer Service Experience:

Minimum 1-2 years, preferably in a call center or automotive environment. Strong verbal and written communication skills. Proficiency in using internet-based tools and CRM systems. Ability to multitask and work in a fast-paced environment. Positive attitude and team-oriented mindset

Benefits:

Competitive pay Monthly CSI Bonus for achieving Customer Satisfaction Goals. Monthly Bonus for reaching completed trip goals Full benefits package available including: Health, dental, and vision insurance. Paid vacation.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Work Location:

In person