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Front Desk Receptionist
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Unity Family Care
Jamaica, NY (In Person)
$37,440 Salary, Full-Time
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Job Description
About Unity Family Care Unity Family Care is a growing, community-focused medical practice dedicated to providing warm, patient-centered primary care. As a start-up office, we are building a supportive, friendly, and efficient environment for our patients and staff. We are seeking a Front Desk Staff member who is organized, professional, and passionate about delivering an excellent patient experience. Position Overview The Front Desk Staff member will serve as the first point of contact for patients entering the practice. This role is responsible for greeting patients, managing check-in and check-out processes, scheduling appointments, answering phones, and supporting daily administrative operations. The ideal candidate is friendly, detail-oriented, and comfortable working in a dynamic start-up medical environment. Key Responsibilities
- Welcome patients warmly and assist with check-in/check-out processes
- Answer phone calls, respond to patient inquiries, and route messages appropriately
- Schedule, confirm, and manage patient appointments
- Verify insurance, collect copays, and assist with billing-related tasks
- Ensure accurate and timely data entry in the EMR system
- Maintain organized front desk operations and waiting area
- Assist with forms, patient intake, and documentation needs
- Coordinate referrals, authorizations, and follow-up communication as needed
- Protect patient privacy and maintain HIPAA compliance at all times Qualifications
- Previous experience in a medical office front desk or administrative role preferred
- Strong communication and customer service skills
- Comfortable using EMR systems and basic computer applications
- Organized, dependable, and able to multitask effectively
- Warm, professional demeanor with a patient-first approach
- Experience with insurance verification and scheduling systems
- Bilingual skills are helpful, but not required
- Prior experience in billing/medical coding is a plus, but not required. Ideal Candidate Traits
- Friendly and welcoming personality
- Strong attention to detail
- Ability to stay calm and helpful during busy moments
- Team-oriented mindset
- Willingness to learn and grow with a new practice How to