Harlem PROS - Receptionist

Harlem PROS - Receptionist Req #233 New York, NY, USA Apply Share Job Description Posted Tuesday, June 16, 2026 at 12:00 AM Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. We are seeking an experienced Receptionist who will be Responsible for representing the organization in a professional manner at all times, monitoring the access of participants and guest, and distributing transportation fare to participants. The Awesome Things You'll Do Greet all visitors with professionalism, announce their arrival, and direct them to the appropriate staff or facilities. Manage traffic flow in the front desk and report unethical conduct. Review participants calendar and direct them to assigned activity. Distribute metro cards to participants as needed, assuring that they are secured at all times and properly accounted for on the Transportation Log. Assist in inputting all participants information to whom metro cards were distributed on Goodwill Tracking data base daily Maintain accurate records reflecting the total number of metro cards at site and report any discrepancies to supervisors Correspond with agencies transporting our clients, arrange daily to and from transport and other transport, (e.g. for lab-work, for new clients, etc.). Arrange transportation with Upward Mobility as well as verify transportation authorization for daily appointments Monitor petty cash balance, process paperwork required for reimbursements. Distribute cash to staff and program participants accordingly, monitor cash usage/collect receipts, maintain records of all petty cash spent in program, assist accounting department with PROS yearly cash audit, travel to bank to manage deposits and cash checks Monitor supply and demand of office supplies and kitchen supplies, order supplies as needed. Create requisition/check request/Purchase Order and request for office supplies with all required signatures, distribute supplies accordingly. Maintain and ensure HIPAA confidentiality of records daily, serve as back-up compliance liaison for the PROS program and submit transportation authorizations Medicaid and other managed care programs Monitor daily participant attendance and communicate to program staff any participant absences for follow up Answer phones in a business like manner, transfer calls to appropriate contact, or take messages accurately Enter program participant daily attendance into electronic health records. Activities are subject to change / be added to meet business needs with management approval. Our Must Haves Post High School education and two years clerical or receptionist experience required. Bilingual preferred. Must be a people oriented individual with excellent interpersonal skills and professional appearance and demeanor. Must be able to work with a diverse client population and maintain a professional demeanor at all times. Knowledge of Microsoft Word, Excel, and databases required. Able to type 25-30 wpm. Must be detailed oriented and able to work in fast paced work environment. Must be flexible and able to respond to the changing needs of the program. Special Working Conditions Maintains confidentiality of customer information and records. What We Offer Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefits #IND2 We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you! If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org . We are happy to assist and ensure you have an equal opportunity to apply. Job Details Pay Type Hourly Travel Required No Hiring Min Rate 20 USD Hiring Max Rate 22 USD Scan this QR code and apply! Download New York, NY, USA