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Job Description
Spa Receptionist (The Wellness Welcome Ambassador) Hotel Saranac, Curio Collection by Hilton |
Saranac Lake, NY Date Starting Wage:
$18.00 / hour
Position Type:
Part-Time, Seasonal (Sundays throughout the summer)
Perks:
Hilton Global Travel Benefits ($40/night) | Employee Property Discounts The Vibe Hotel Saranac is the historic heartbeat of the Adirondacks—a masterfully restored 1920s landmark where rugged wilderness meets sophisticated, upscale luxury. At the Hotel Saranac Spa, an elite guest experience begins long before the first treatment. It starts with an intentional, calming atmosphere and a sophisticated presence that shifts our guests into a state of immediate relaxation. We aren't looking for a passive counter-attendant who just checks boxes and watches the clock. We are seeking a Wellness Welcome Ambassador. This is a role for an energetic, polished, and highly organized professional who takes immense pride in the theater of first impressions, excels at custom-scheduling choreography, and treats the maintenance of a serene, spotless environment as a craft. If you are a guest-facing professional ready to anchor a premium wellness destination on peak summer days, your stage is ready. The Role As the Spa Receptionist, you are the operational backbone and front-facing engine of our premium wellness environment. You own the reception floor during your designated shifts—directly managing the flow of the lobby, mastering our booking mechanics, and transforming the arrival and departure experience into a seamless luxury ritual.
The First Impression Maker:
Welcome spa guests and visitors with genuine warmth and absolute professionalism, setting an exceptional, high-touch tone for their entire experience.
The Appointment Architect:
Masterfully manage spa reservations and schedule treatments, utilizing a deep knowledge of our menu to guide guests toward services that perfectly match their wellness goals. The Voice of the
Spa:
Command incoming communications with clarity and polish, managing phone inquiries and providing detailed, knowledgeable information regarding treatments, amenities, and availability.
The Atmosphere Guardian:
Take personal ownership of the reception ecosystem, maintaining a meticulously clean, beautifully organized, and serene environment that reflects Curio Collection standards.
The Guest Experience Champion:
Proactively anticipate guest needs, capture preferences to elevate future visits, and ensure every guest feels uniquely valued, pampered, and cared for.
The Closing Specialist:
Execute disciplined end-of-day operational routines, including deep cleaning, product restocking, detailed organization, and securing the facility to ensure a flawless transition for the upcoming week of operations.
What You Bring The Hospitality Mindset:
A genuine passion for human interaction, guest relations, and the art of premium service delivery.
The Professional Presence:
Polished, articulate, and confident communication skills, maintaining an elegant demeanor both in person and over the phone.
Systems & Organizational Discipline:
The ability to orchestrate appointments, multitask seamlessly under pressure, and maintain strict attention to detail without losing your composure.
The Team Player Mentality:
A collaborative spirit ready to support our technical providers and work hand-in-hand with spa leadership to maximize efficiency.
Pride of Ownership:
An innate drive to maintain immaculate facilities, show sharp initiative, and uphold the physical standards of a luxury lifestyle asset.
Bonus Points For:
Previous experience in premium hospitality, spas, salons, or high-end retail guest service, or experience navigating modern appointment-scheduling software. Why Join Us? A Runway for
Professional Mastery:
Expand your hospitality horizon. This position offers a premier opportunity to sharpen your luxury guest relations skills, master specialized spa operations systems, and build high-value experience within the Hilton family of brands. Travel the
World:
Gain immediate access to Hilton's exclusive Go Hilton travel program, offering team member room rates starting as low as $40 a night at thousands of properties worldwide.
An Iconic Workspace:
Spend your summer operating within an inspiring, masterfully restored historic landmark surrounded by a supportive, positive, and passionate team culture.
