Medical Receptionist- Audiology

Job description: We are currently seeking a dedicated Medical Office Receptionist to join our team. In this role, you will play a crucial part in driving our business forward by engaging patients via inbound calls, building positive relationships, and scheduling appointments. Please note that this is a full-time, in-office position (Monday-Friday, 8:30 AM

• 4:30 PM) with no potential for remote work.

Responsibilities:

• Manage a high volume of incoming calls to schedule appointments, answer questions, and resolve issues.
• Identify patient needs and offer appropriate solutions using active listening and strong communication skills.
• Maintain accurate and detailed records of all interactions within our EMR system.
• Collaborate with team members to enhance the overall patient experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Handle patient objections and resolve issues professionally.
• Conduct outbound follow-up calls to existing patients to reintroduce services and ensure satisfaction
• Confirm appointments
• Other office duties as needed or required.

Requirements:

• Must be efficient using a laptop and answering a phone
• Excellent verbal communication skills
• Must be able to read and write legibly in English (Bilingual skills are a plus).
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills, a positive attitude, and a robust work ethic.
• High school diploma or equivalent; additional certifications are a plus.

If you are ready to make a significant impact on our patients' lives while achieving professional growth, we encourage you to apply now.

Pay:

$17.50

• $19.

00 per hour

Benefits:

Paid time off People with a criminal record are encouraged to apply

Experience:

Customer service: 2 years (Preferred)

Work Location:

In person