Guest Relations Specialist

Guest Relations Specialist BrookHaven Retirement Community

Brookville, OH Position Summary:

Greet visitors and answer telephones in a professional and business-like manner and direct calls to the appropriate person/department. Distribute facility mail, maintain meal money, order office supplies and assist with typing and filing as needed and other administrative-type work/duties.

Essential Functions:

Regular, punctual attendance. Greet visitors and answer the telephone in a professional and business-like manner, appropriately direct calls. Distribute mail and forward discharged residents' mail. Assure that all visitors and family sign in on logs when visiting. Maintain accurate records for meal money. Maintain copier, postage machine, fax machine and typewriter. Assist HR in printing orientation packets and new hire packets. Assist other departments in items as needed.

Knowledge, Skills and Abilities:

Prefer receptionist experience. Ability to pleasantly and effectively deal with the public, residents and co-workers. Experience with multi-line phones and customer service preferred. Computers and typing skills required. Accurate typing skills necessary, professional phone etiquette, data entry, good interpersonal skills, and attention to detail. Every other weekend opening for our Independent Living. (Saturday, Sunday from 3pm to 9pm) Brookhaven Retirement Community