Administrative Support I

Are you passionate about helping others and want to make an impact in a beautiful and thriving community in central Ohio? Then we want to hear from you! The City of Dublin is currently accepting applications for an Administrative Support I role. This position serves as the first point of contact for residents at our Service Center, providing exceptional customer service and administrative support that contributes to the efficient delivery of municipal services.

Primary Focus:

Performs routine, detail-oriented clerical and administrative duties at the City of Dublin Service Center which include serving as the front desk receptionist, answering phones, sending and distributing mail, filing, copying or scanning documents, data entry, scheduling room reservations and meetings, maintaining inventory of office supplies, and other similar clerical tasks.

Hours of Work:

Monday

• Friday; 8:00 a.

m. to 5:00 p.m. with a designated one-hour lunch break.

Supervisory Responsibilities:

None Additional Information:

Incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, and Dedication to Service. Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time. The targeted salary range for this role is $42,400

• $50,900.

Essential Functions:

• Serves as the City of Dublin Service Center's front desk receptionist, providing professional and courteous front-line customer service.
• Provides essential administrative support requiring excellent written and verbal communication skills.
• Maintains exceptional public relations by providing routine information, handles minor problems, and refers contacts to the most appropriate source when needed.
• Performs basic accounting duties including cash handling, preparing deposits, reconciling cash accounts, fee collections, receipt generation, and other basic accounting and data entry tasks.
• Generates various permits.
• Sends and distributes mail.
• Document management which includes filing, copying or scanning documents.,
• Schedules rooms for special events or meetings
• Maintains inventory of office supplies
• May handle confidential and sensitive information.
• Performs other related duties as assigned.

Minimum Qualifications:

• High School Diploma or GED, entry-level coursework in Microsoft Office Suite (specifically Word, Excel, Outlook) and computer operations, and basic clerical and administrative support experience, or any equivalent combination of education and experience.
• Department/Division or administrative function may require licenses or certifications relevant to specific job responsibilities.
• Good organizational skills.
• Excellent written and verbal communication skills.
• Ability to proficiently learn intermediate Microsoft office applications and the Department's/Division's or administrative function's proprietary software following appointment.
• Ability and willingness to adapt, embrace, and support change, and to learn new methods and processes.
• Ability to seek out and participate in professional growth opportunities offered by the City to keep current and grow professionally.

Physical Requirements:

• Ability to occasionally lift and move objects weighing 10
• 15 lbs.
• Ability to operate standard office equipment in performing essential functions (e.g. personal computer, fax, copier, telephone).
• Ability to perform data entry into a computer system in a sustained and continuous manner.

Special Requirements:

• Valid driver's license.

Other Requirements:

• Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.
• Compliance with training directives established by supervisory/managerial personnel.
• Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures.

Customer Focus:

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services, acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Problem Solving:

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management:

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Priority Setting:

Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Composure:

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Functional/Technical Skills:

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Interpersonal Savvy:

Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Boss Relationships:

Responds and relates well to bosses; would work harder for a good boss; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.

Comfort Around Higher Management:

Can deal with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.

Organizational Agility:

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY

EMPLOYER