Front Office Receptionist

Front Office Receptionist BioLounge Portland, OR Job Details Full-time From $21 an hour 6 hours ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Paid time off On-the-job training Employee discount Retirement plan Paid sick time Qualifications Customer relationship building HIPAA Administrative experience High school diploma or GED Medical administrative support Data management Attention to detail Health information regulatory compliance Computer skills Clinical confidentiality policies Full Job Description Job Overview We are looking for a full-time on-site receptionist and scheduler to provide high-touch patient interactions in our boutique, cash-based functional medicine and wellness clinic by assisting the office manager, greeting and checking in patients, managing incoming phone calls, triaging messages/correspondence, maintaining a clean and organized lobby and scheduling appointments. This role requires a high level of customer service, organization, friendliness and follow-through

• ensuring that every patient has an extraordinary experience every time they interact with BioLounge.

Ideal candidates will be self-motivated, professional, have excellent people skills and work ethic, have positive attitudes and be health-minded.

Main job duties and responsibilities:

Greet patients entering the clinic and assist with check-in/check out Schedule new/existing patients Assist patients to complete all necessary forms and documentation and review office policies where indicated Obtain prior medical records when indicated or requested Triage messages and faxes and respond to correspondence where appropriate Answer incoming calls Ensure reception area is well maintained, neat and tidy Maintain HIPAA compliance at all times Manage incoming mail and packages and stock inventory Fulfill and ship customer supplement orders Check out customers with supplement purchases Assist the office manager Qualifications and requirements: A high school diploma or equivalent 1 years or more experience as a receptionist, in customer service or in a similar field/role Good computer skills (preferably Mac). Experience using health record systems a plus Knowledge of general administrative and clerical procedures Experience in high-end customer service or health related field a plus Ability to work well with team members and customers, apply a proactive and friendly approach, ability to multitask and stay organized, self-starter, ability to take initiative and direction. Experience with team building and engagement in personal development a plus

Competencies and Skills:

Communication skills

• role requires the ability to listen effectively and express oneself in a clear and articulate manner with direct communication. Information collection and management
• role requires the ability to collect, organize and monitor data efficiently. Attention to detail
• role requires a high level of organization, attention to detail and thoroughness in completing tasks. Customer service skills
• role requires the ability to develop good customer relationships with a focus on achieving customer satisfaction Adaptability
• role requires the ability to adjust approach to meet changing demands and situations including dealing with diverse personalities and patient needs Confidentiality
• role requires the ability to maintain confidentiality and adhere to HIPAA Integrity
• role requires being a high level of integrity, honesty and autonomy Dependability
• role requires being timely, reliable, responsible and dependable in fulfilling obligations within the hours designated by the employer. Demeanor
• role requires professional demeanor and attire Self control
• role requires maintaining composure and professionalism even when facing stressful or overwhelming situations. Cooperation
• role requires maintaining a cooperative, positive and team-centered attitude with co-workers and customers/patients at all times.

Job Types:

Full-time Salary:

$21.00

• 23.

00 per hour Expected hours: 40 per week

Benefits:

401(k) Health/dental insurance allowance Employee discount On-the-job training Paid sick time Paid time off Healthcare setting:

Clinic Schedule:

8 hour shift (Monday-Friday) Ability to commute/relocate: Portland, OR 97210: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person

Pay:

From $21.00 per hour

Benefits:

Employee discount Health savings account Paid time off Retirement plan

Location:

Portland, OR 97210 (Preferred)

Work Location:

In person