Front Desk Receptionist

Front Desk Receptionist Lancaster, PA 17603 $19

• $21 an hour
• Full-time $19
• $21 an hour

•

Full-time Position Summary:

Seeking a front desk receptionist for a high-volume retinal specialty clinic. This role is responsible for delivering a professional, efficient, and compassionate patient experience while supporting smooth clinic operations. The ideal candidate is detail-oriented, organized, and able to thrive in an extremely fast-paced medical environment. Key Responsibilities Patient Reception & Customer Service Greet patients warmly and professionally upon arrival. Provide clear instructions for check-in procedures and required documentation. Handle a very high volume of patient interactions with empathy and efficiency. Answer phone calls, route messages, and respond to inquiries using proper phone etiquette. Scheduling & Coordination Schedule, confirm, and update appointments for single provider Coordinate referrals and obtain prior authorizations when necessary. Manage and triage urgent appointment requests based on clinical guidelines. Maintain awareness of provider schedules and template to ensure smooth clinic flow and to minimize patient wait times. Administrative & Clerical Duties Verify patient insurance eligibility and collect co-pays or outstanding balances. Accurately enter patient demographics and insurance information into the EMR. Prepare, scan, and maintain medical records in compliance with HIPAA standards. Assist with daily administrative tasks such as mail distribution, faxing, scanning, coordinating incoming and outgoing referrals, reminder calls, and posting of check and credit card payments. Clinic Operations Support Communicate effectively with technicians and providers to support patient flow. Monitor waiting areas and patient bathrooms to ensure a safe, clean, and comfortable environment. Support end-of-day reconciliation, appointment audits, and closing procedures. Qualifications High school diploma or equivalent required; medical office experience preferred. Knowledge of ophthalmology or retinal practice workflows is a plus. Strong communication, customer service, and multitasking skills. Familiarity with electronic medical records (EMR

• Medent is a plus) systems and insurance processes.

Ability to remain calm and professional in a busy clinical setting Physical Requirements Ability to sit, stand, and walk for extended periods Ability to use computers, phones, and office equipment throughout the workday Skills and Abililites Excellent communication and interpersonal skills Strong organizational and multitasking abilities Professional demeanor and appearance Strong attention to detail Ability to work efficiently in a fast-paced environment Dependable and team-oriented attitude Computer and office equipment proficiency Schedule Full-time 40 hours Monday-Friday 8-5

Job Type:

Full-time Pay:

$19.00

• $21.

00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan Application Question(s): Would you consider yourself highly dependable? Are you able to multitask efficiently and remain calm in a fast paced environment? Have you previously or currently working in an Ophthalmology specialty?

Experience:

Medical receptionist: 2 years (Required)

Work Location:

In person