Front Desk Coordinator

At Cassel, we transform vehicles into moving brand statements through custom wraps and fleet graphics, supported by decals and signage that complete the look. We're a collaborative, fast‑paced team that values craftsmanship, communication, and keeping projects moving smoothly from concept to completion.

JOB SUMMARY

We're looking for a friendly, organized Front Desk Coordinator to serve as the first point of contact for visitors and customers. This role includes greeting guests, managing front‑desk activity, handling keys and payments, and supporting customer service and operations with accurate information. You'll be a key part of creating a positive customer experience while ensuring the office, vehicle flow, and communication channels stay organized and efficient.

PRIMARY RESPONSIBILITIES 1.

Front Desk & Visitor Experience Greet all visitors and customers, creating a professional and welcoming first impression Maintain a clean, organized, and presentable front‑desk and lobby area Manage vehicle drop‑off and pick‑up keys and direct customers to the appropriate team members Coordinate secure key access for off‑site locations and maintain accurate vehicle lot status Process in‑person and phone payments following established verification procedures 2. Communication & Customer Support Monitor and manage the general info email inbox and main phone line Route customer questions and requests to the appropriate team members promptly Follow up as needed to ensure inquiries are handled and customer needs are met Support Customer Service Representatives with administrative or coordination tasks as needed 3. Administrative & Operational Support Perform daily vehicle lot checks and track vehicle drop‑offs and pick‑ups Provide the team with accurate, up‑to‑date visibility of vehicle locations Identify and escalate vehicle, site, or workflow issues to Customer Service or Logistics Review, organize, and archive photos of completed work for quality records Manage office supplies and front‑counter organization Coordinate customer appreciation items such as gifts or meals as directed Assist with moving vehicles within the lot when needed to support workflow and safety

EXPERIENCE

High School Diploma or Equivalent Preferred Prior Project Management and/or Customer Service Experience in Graphics Arts Industry Preferred SKILLS Strong communication skills Good organization and attention to detail Ability to manage time and handle multiple tasks Flexible and adaptable in a fast‑paced environment Customer‑service focused and professional Comfortable with computers and Microsoft 365 Able to work independently and as part of a team

CHARACTERISTICS

Humble Hungry Self-Aware Accountable Caring & Empathetic Emotionally Mature Sense of Urgency Professionalism Self-Motivated Engaging Integrity Servant Hearted Willing Hospitable Proactive Optimistic Personable Active Listener

OTHER INFORMATION

This job description outlines the core responsibilities of the role but may evolve as business needs change. Additional tasks may be assigned by the manager. This position is full‑time, on‑site at our Manheim location. Pay is commensurate with experience . Learn more about us at casselteam.com .

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

License/Certification:

Driver's License (Required)

Work Location:

In person