Front Desk Receptionist (Part Time/ On Call)

Shift Needed On call Monday, Friday, Saturday 3pm-11pm About us At DoubleTree by Hilton, we pride ourselves on delivering warm, welcoming experiences for guests staying for business or pleasure. Whether it's time spent with friends, family, colleagues, or clients, we have a breadth of hotels from urban centers to beach resorts offering environments, services, and amenities that make it easy to work, rest, and connect.

Our Work Environment Includes:

Modern office and hotel setting Professional attire and environment A supportive team dedicated to genuine hospitality About the Job (Duties & Responsibilities):

Guest Service:

Greet guests warmly, process hotel registrations, and provide assistance at the front desk during the check-in and check-out processes.

Problem Solving:

Listen actively, apologize with empathy, find creative solutions, and follow through when resolving guest complaints or concerns.

Communication:

Answer all incoming calls, redirect them appropriately, take accurate messages, and respond efficiently to customer inquiries.

Local Expertise:

Keep current on hotel accommodations, amenities, services, and local area attractions to make informed recommendations.

Sales & Promotion:

Offer guests room upgrades and actively promote hotel amenities, food and beverage outlets, and services.

Financial Accuracy:

Process customer credit and cash transactions at check-in accordance with hotel policy; maintain accurate cash banks and record special billing instructions for accounting.

Teamwork:

Collaborate with other departments to arrange special services requested by guests and review the daily communication log to stay updated on hotel developments.

Flexibility:

Perform other duties as required to provide fast, friendly, and genuine hospitality.

Job Type:

Part-time Pay:

From $14.00 per hour

Benefits:

Employee discount

Education:

High school or equivalent (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Wilkes-Barre, PA 18702 (Required) Ability to

Relocate:

Wilkes-Barre, PA 18702: Relocate before starting work (Required)

Work Location:

In person