Intake Screener

Job Description Help for Job Description. Opens a new window. Must have the following in order to apply: High School Diploma or equivalent Bi-Lingual fluency in both English and Spanish due to the nature of the job Communication and customer service skills Typing and data entry skills

Preferred Qualifications:

Experience at a Non-Profit Previous customer service experience Previous call center experience Office experience Receptionist or previous phone experience

Required Screenings:

Background Checks; Reference Checks; Drug Free Workplace.

Job Description:

Intake Screeners are the initial telephone point of contact for all new clients of the company. This is a position under the supervision of the Centralized Telephone Intake (CTI) Supervisor and Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately. Intake Screeners will support staff who are facilitating or directly providing legal services to clients. This Full-time role is 60% remote (3 days per week remote) after completion of new hire training. This position is hybrid, 2 days in office and 3 days remote.

Illustrative Duties:

Initially assess applicants' legal problems over the telephone and check for conflicts of interest. Determine applicant eligibility in accordance with LSC regulations and other funding criteria. Timely process online applications as assigned and complete follow-up financial eligibility verification Inform applicants when they are ineligible, refer them to other sources of assistance, and give appropriate information as instructed. Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency. Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance. Assist with training new screeners as requested.

Work Environment:

Will be discussed with applicant.

Hiring Process:

Apply via company website. In order to apply to this position, please click "Apply" located at the top of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.

Days & Hours:

Full Time position; Complete work schedule will be discussed with applicant.

Pay:

Depends on experience; Benefits are offered. Equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran.