Veterinary Receptionist

River City Animal Clinic is currently hiring for an exemplary individual to join our team. We are looking for someone who can provide a welcoming atmosphere, communicate concise information to our clients, as well as a strong compassion for pets. In addition, this individual would be competent in administrative skills, such as basic computing knowledge, organizational skills and the ability to manage one or more business phone lines. This full time position works Monday-Friday from 7:30am-4:00pm with 1 hour lunches, offering 35-40 hour work weeks.

Qualifications:

Prior experience as a Veterinary Receptionist for more than 1 year Ability to effectively manage a multi-line phone system Excellent communication skills in person, on the phone and via email or chat Attention to detail to keep accurate records and billing statements Basic knowledge of veterinary terminology Knowledge of basic animal behavior and health Ability to handle stressful situations calmly and effectively

Responsibilities:

You will ensure that each client receives the care and attention that they need with an approachable demeanor Provide accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments Maintaining accurate medical records. Answer client calls/texts for appointments, hospital inquiries, medication refills, and other requests Make outbound calls for appointment reminders and follow-ups Manage inbound and outbound emails Scheduling, completing paperwork, and assisting clients with referrals Communicating between staff, clients and vendors Knowledge of common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior Assist in maintaining cleanliness and organization of the reception area to ensure a positive client experience

Benefits:

Starting Salary:

$18.00 an hour dependent on experience and skills Two weeks paid vacation and several paid holidays Staff pet discounts At River City Animal Clinic our goal is not just to open a clinic, but to build a place grounded in compassion, education, and balance. As we prepare to open, our focus is on education and maintaining a healthy bond between you and your pet. We believe informed pet owners make the best decisions for their animals, and we look forward to partnering with you in every stage of care. Giving back to our community and creating a better working environment for veterinary staff are core to our mission. By supporting our team and prioritizing work-life balance, we aim to build a clinic where veterinary professionals can be there for their community while also being there for their families.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person