Receptionist at Southern Trail Animal Clinic

JOB DESCRIPTION

The receptionist is responsible for providing a friendly and exceptional customer service to our clients. Client satisfaction is essential to the clinic's success as a whole. That satisfaction should also extend internally to co-workers as well as outside vendors, etc. As the receptionist, all duties will center on client communication and understanding. This position will need a candidate whom possesses excellent communication skills along with organization and the ability to multi-task multiple duties while remaining alert and responsive to clients.

EDUCATION & QUALIFICATIONS

High school diploma or GED is required.

Basic employee professionalism:

time management, accountability & adaptability Previous customer/client service experience required, preferably in a veterinary clinic Computer & Software skills required: Microsoft Applications, E-mail, PIMS, and other software programs. Proficient in financial calculations and working a credit card system. Communication and listening skills. Maintaining a calm demeanor and the ability to handle conflicts and difficult situations. Possess a teamwork oriented, positive attitude

DUTIES & RESPONSIBILITIES

Demonstrate excellent customer/client service at all times. Communication with clients face-to-face, text, e-mail, phone, & other applications. Address client concerns and complaints professionally. Maintain compassion, empathy, & understanding Basic office skills: multi-line phone system, restocking, mail (incoming/outgoing), operating office equipment, scheduling/appointments, organization. Performing financial transactions; credit card & cash handling. Ability to run all reports. Understand all clinic policies, along with financial policies Cleaning/janitorial actions in waiting area/front half of clinic, employee bathroom & breakroom: Maintain a clean and organized work station & waiting area. Perform any other duties necessary in relation to the success of the clinic.