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Front Desk Agent
Job
Best Western Black Hills Lodge
Spearfish, SD (In Person)
$31,980 Salary, Full-Time
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Job Description
Job Overview We are seeking a dedicated and professional Front Desk Agent to join our team. This role serves as the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. The ideal candidate will possess strong organizational skills, computer literacy, and a friendly demeanor to create a welcoming atmosphere. Duties Greet and assist guests upon arrival, ensuring a positive first impression. Manage front desk operations, including check-in and check-out procedures. Handle incoming calls and respond to inquiries in a timely manner. Perform data entry tasks accurately to maintain up-to-date records. Manage calendars for appointments and meetings, ensuring efficient scheduling. Provide clerical support by organizing files and maintaining office supplies. Assist with customer support by addressing concerns or directing them to appropriate personnel. Utilize Google Suite applications for various administrative tasks, including document creation and spreadsheet management. Maintain a clean and organized front desk area to enhance the guest experience. Experience Previous experience in a front desk or customer service role is preferred but not required. Proficiency in Google Suite and general computer literacy is essential. Strong organizational skills with the ability to manage multiple tasks efficiently. Experience in data entry and calendar management is advantageous. A background in administrative or clerical work will be considered a plus. Excellent interpersonal skills with a focus on delivering outstanding customer support. Join our team as a Front Desk Agent and contribute to creating an exceptional experience for our guests while developing your professional skills in a supportive environment.