Job Description
Description Are you a people-loving animal enthusiast who thrives in a fast-paced, purpose-driven environment? Do you enjoy helping pets and the people who love them while working alongside a supportive veterinary team? Copeland Veterinary Hospital in Cookeville, TN is looking for a Full-Time Veterinary Receptionist to join our compassionate and collaborative team. This is more than just a front desk position — it's an opportunity to build relationships with clients, support exceptional patient care, and grow your career in the veterinary field. We're looking for someone who is friendly, organized, dependable, and passionate about delivering outstanding customer service. Thursday, Friday, and Saturdays are required Rotating schedule with availability for evenings, weekends, and holiday support as needed Some of the responsibilities you will own in this role: Greet clients and patients with professionalism and compassion Answer phones, schedule appointments, and manage client communication Process payments and maintain accurate medical records Support veterinarians and technicians with administrative tasks Maintain a clean, organized, and welcoming front desk environment Provide exceptional customer service in a busy veterinary setting
Qualifications:
Previous veterinary, healthcare, or customer service experience is preferred Strong communication and organizational skills Ability to remain calm and compassionate in emotionally charged situations Comfortable with technology and multitasking in a fast-paced environment A team-first attitude and commitment to helping pets and people Flexibility and reliability for rotating shifts, including weekends and holidays Full-Time Team Member Benefits Include:
As part of Innovetive Petcare , we offer a comprehensive benefits package designed to support your personal and professional wellbeing: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and paid holidays Employee Assistance Program (EAP) for mental health support Continuing education (CE) opportunities and career development Discounted pet care A fun, inclusive, and supportive workplace culture About Copeland Veterinary Hospital Copeland Veterinary Hospital, located in the heart of beautiful Cookeville, Tennessee, has proudly served the Upper Cumberland region for over 55 years. As a walk-in-only practice, we're here 24/7 to provide emergency care and have invested in state-of-the-art diagnostic tools, including digital radiography, ultrasonography, and a full in-house lab. We're a multi-doctor practice with a dedicated and friendly team that's passionate about growth and professional development. Our highly skilled technicians bring more than 30 years of combined experience caring for a wide variety of pets. We're committed to continuous learning and career development, ensuring our team has the skills and support needed to deliver the best possible care because great care begins with a great team. Copeland Veterinary Hospital is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams. Equal Opportunity Employer Policy Copeland Veterinary Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
