Storage Receptionist

We are seeking a highly organized, customer-focused, detail-oriented Receptionist & Multi-Site Coordinator to serve as the front-line representative across our 6 storage facility locations. This role is central to daily operations, requiring the ability to manage a high volume of customer interactions, oversee financial transactions, enforce rental policies, coordinate with maintenance staff, and conduct lien/auction proceedings for delinquent accounts — all while maintaining a professional and welcoming office environment. Key Responsibilities Customer Service & Front Desk Operations Serve as the primary point of contact for current and prospective tenants across all 6 facility locations. Welcome walkin customers, assist with rental inquiries, lease agreements, and account management. Answer and manage incoming phone calls for multiple business entities and facility locations, routing calls appropriately and professionally. Resolve tenant complaints and concerns in a timely, professional, and courteous manner. Maintain accurate tenant records and update account information in the property management system. Financial Responsibilities & Cash Handling Accept, count, and process rent payments — including cash, check, and electronic payments — accurately and efficiently. Balance daily cash drawers and reconcile payment totals at end of each business day. Pull and submit monthly financial reports, including occupancy summaries, income reconciliation, and delinquency tracking. Issue receipts, post payments to tenant accounts, and maintain organized financial records in compliance with company policy. Rent Enforcement & Delinquency Management Monitor and enforce hard rent deadlines in accordance with lease agreements and state lien laws. Initiate and manage the delinquency process, including sending late notices, delinquency letters, and lien notifications. Communicate firmly and professionally with overdue tenants regarding payment expectations and consequences of nonpayment. Coordinate with management on accounts requiring escalated action, including overlocking and access restriction. Auction Coordination Manage the full lien auction process for units with unpaid balances, in compliance with applicable state storage lien laws. Prepare auction notices and ensure proper legal notification timelines are met. Coordinate inperson and/or online auction listings, work with auction platforms, and communicate with bidders. Document auction outcomes, process proceeds, and close delinquent accounts accurately postauction. Maintenance Coordination Act as the primary liaison between tenants and the maintenance department to log, track, and follow up on facility repair and service requests. Conduct routine visual inspections of facility conditions and promptly report hazards or maintenance needs. Coordinate scheduling of maintenance work across all 6 locations to minimize disruption to tenants. Maintain a maintenance log and communicate status updates to management and affected tenants. Multi-Site Administration Manage administrative responsibilities across all 6 storage facility locations, ensuring consistency in policy application and recordkeeping. Prepare and close out monthly operational reports for each facility, including occupancy rates, revenue summaries, and delinquency status. Maintain facility documentation, lease files, and compliance records in an organized and auditready manner. Support management with any additional reporting, data entry, or operational tasks as needed. Qualifications Required High school diploma or GED equivalent; associate degree or higher preferred. Minimum 2 years of experience in a customerfacing role (retail, property management, hospitality, or similar). Demonstrated experience handling cash, processing payments, and balancing financial records. Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn property management software quickly. Ability to work independently, exercise sound judgment, and maintain composure in highpressure situations. Preferred Prior experience in selfstorage, property management, or multisite operations. Familiarity with storage lien laws and/or auction processes (e.g., SpareFoot, StorageTreasures, or similar platforms). Experience with Sitelink platform is a plus Experience managing multiline phone systems and serving multiple business entities. Work Environment & Physical Requirements Primarily officebased with occasional travel between storage facility locations as needed. May require standing, walking facility grounds, or light physical activity during inspections. Must be able to operate standard office equipment (computer, multiline phone, copier, etc.). Reliable transportation required. Compensation & Benefits Compensation is commensurate with experience.

Benefits package includes:

Competitive hourly wage Health, dental, and vision insurance (eligibility based on employment type) Paid time off (PTO) and holidays