Veterinary Receptionist

Veterinary Receptionist Timber Ridge Animal Medical Center - 4.4 Allen, TX Job Details Part-time | Full-time $12 - $16 an hour 1 day ago Benefits 401(k) 3% Match Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Customer service Patient service Administrative experience High school diploma or GED Organizational skills Clerical experience

Full Job Description Position:

Receptionist Reports to:

Practice Manager Classification:

non-exempt, full-time

Hourly Rate:

$12-$16 per hour, minimum 37 hour week

Benefits:

full-time eligible benefits

Schedule:

non-standard schedule, must be able to work weekends as needed Timber Ridge Animal Medical Center is more than your typical small animal veterinary clinic. Everyone at Timber Ridge is here because of their love for animals and the people who care for them. Our unique facility is designed for comfort and for fostering a one-on-one relationship with all of our clients and patients. Our team is committed to educating our clients on how to keep their pets healthy year-round with preventative care, good nutrition, and exercise. We provide routine, emergency and advanced medical and surgical care for our patients. Scope of the

Position:

We are seeking a friendly, organized, and customer-focused individual to join our team as a Veterinary Receptionist at our small animal hospital. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations in the front office. This position is ideal for someone who enjoys working in a fast-paced environment, has a passion for animals, and possesses excellent communication and organizational skills. We are open M-F 7:00-6:00 and every 1st, 3rd and 5th Saturday 9:00-12:00. Typical schedule for full time employees would be 38-40 hours and part time employees, with veterinary clinic experience, 20-35 hours. Without veterinary clinic experience a minimum of 30 hours would be required for part time employees. Weekend shifts and occasional kennel shifts included.

Responsibilities:

Greet clients and visitors with a warm and professional demeanor. Provide outstanding customer service by addressing client inquiries, scheduling appointments, and answering phone calls. Assist clients in completing necessary forms and obtaining medical records for their pets. Communicate effectively with clients, veterinary staff, and other team members to relay messages, appointments, and important information. Manage appointment scheduling, ensuring efficient use of staff's time and availability. Maintain accurate and up-to-date client and patient records in the practice management software system. Handle financial transactions, including processing payments and invoicing. Perform general office duties, such as filing, faxing, scanning, and managing incoming and outgoing mail. Collaborate with veterinary technicians and veterinarians to coordinate patient care and ensure smooth workflow. Assist with patient check-ins and weigh-ins. Maintain cleanliness and organization in the reception area, waiting room, and front desk area. Assist veterinary technicians and veterinarians with procedures and treatments when necessary, along with basic cleaning maintenance of the facility. Provide support in other areas of the hospital as directed by the office manager.

Key Qualifications:

High school diploma or equivalent required. Previous experience in a customer service or administrative role is highly desirable. Passion for animals and a genuine interest in their well-being. Excellent verbal and written communication skills. Strong organizational skills with attention to detail and ability to multitask. Proficient computer skills, including experience with practice management software or willingness to learn. Ability to remain calm and professional in stressful situations. Flexibility to work some evenings, weekends, and holidays as scheduled.

Benefits:

Medical, dental and vision insurance. 401(k) with 3% matching available after a year of service. Generous time off balances. Competitive salary commensurate with experience. Training and professional development opportunities. Access to veterinary care for personal pets with generous employee discounts. Pleasant and supportive work environment. Potential for growth and advancement within the organization. Quarterly merit-based bonuses.

Our Core Values:

Integrity:

We believe in doing the right thing at all times, even when no one else is around.

Accountability:

We believe in taking ownership in our actions and communicating with our team when additional support or guidance is needed.

Compassion:

We believe in providing compassionate care to our patients and clients, as well as having compassion for each other.

Choose Positivity:

We believe positivity is a choice that we can make everyday. A positive mindset is crucial for the wellbeing of our team, patients, and clients. To apply, please submit your resume and a cover letter highlighting your passion for animal care and why you are interested in joining our team.

Job Types:

Full-time, Part-time Pay:

$12.00 - $16.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Veterinary Receptionist:

1 year (Preferred) Ability to

Commute:

Allen, TX 75013 (Required)

Work Location:

In person