Front Desk Coordinator

Front Desk Coordinator Spa Sway - 4.1 Austin, TX Job Details Part-time From $18 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Customer relationship building Sales Client rapport building Greeting customers Salon experience Schedule management Full Job Description Front Desk Coordinator - Luxury Spa Sales & Guest Experience | Spa Sway Join Austin's Premier Luxury Spa TeamAbout Spa Sway | A Decade of Excellence in Austin For over a decade, Spa Sway has redefined wellness, luxury, and self-care in Austin. With two premier locations in The Domain and Westlake , we deliver an elevated spa and med spa experience recognized by Austin Monthly, The Austin Chronicle, and TripAdvisor for excellence in hospitality and client care. As a proudly women-owned and operated company, we specialize in luxury spa and advanced med spa services including massage therapy, facials, laser treatments, injectables, wellness therapies, and transformative self-care experiences. Every detail of Spa Sway is intentionally curated to create a beautiful, welcoming sanctuary for both our guests and our team. Discover a Career That Elevates You At Spa Sway, our Front Desk Coordinators are far more than receptionists — they are luxury hospitality professionals, sales ambassadors, and experience creators. This role is ideal for someone who thrives in a fast-paced, high-energy environment, genuinely loves people, and feels confident building relationships, educating clients, and driving membership growth. We are seeking a highly motivated, positive, and customer-obsessed individual who brings exceptional energy, professionalism, and a passion for delivering unforgettable guest experiences. For the right candidate, this position offers strong opportunities for growth into Lead, Management, and other future roles within our expanding company. A Day in the Life at Spa Sway You will be the first impression and lasting impression of Spa Sway. From the moment a guest walks through our doors, you'll create an elevated, seamless, and welcoming luxury experience. You'll balance hospitality, organization, multitasking, and sales while helping clients discover services, memberships, and wellness solutions tailored to their needs. This is a role for someone who is comfortable selling, confident in conversation, and energized by helping guests commit to their wellness journey. Key Responsibilities Duties include, but are not limited to: Greeting guests with warmth, professionalism, confidence, and positive energy Answering phones and coordinating appointments with accuracy and efficiency Checking clients in and out while creating a polished luxury guest experience Confidently educating clients on memberships, services, pricing, retail products, and treatment recommendations Actively promoting, explaining, and selling memberships — a critical component of this role Building strong relationships with guests to drive retention, rebooking, and long-term loyalty Supporting team goals, sales initiatives, and performance targets Assisting guests to ensure every spa visit feels personalized, seamless, and memorable Maintaining cleanliness, organization, and presentation of lobby, retail, and guest areas Supporting opening, closing, and operational duties as needed What We're Looking For Our ideal candidate is: ✔ Sales-minded and confident — comfortable discussing memberships, recommending services, and helping guests invest in their wellness experience ✔ A naturally positive, high-energy individual who brings enthusiasm, warmth, and professionalism every day ✔ Self-motivated and goal-oriented — someone who takes initiative, stays productive, and thrives in a performance-driven environment ✔ A master of customer service and luxury hospitality who understands how to create an exceptional spa experience ✔ A fast learner who adapts quickly, retains information, and enjoys continuous growth ✔ Skilled at multitasking and thriving in a fast-paced environment ✔ Dependable, professional, polished, and solution-oriented ✔ Open and flexible to working at both Spa Sway locations (Domain & Westlake) ✔ Experienced in customer service, hospitality, retail sales, membership sales, or luxury service industries (spa, salon, wellness, or med spa experience strongly preferred) Why Join Spa Sway? At Spa Sway, we believe in investing in people with ambition, positivity, and leadership potential.

We offer:

A supportive, uplifting, women-led company culture Growth opportunities into Lead and future leadership positions Performance-based bonuses and commission opportunities Employee discounts on spa and wellness services The chance to be part of an established luxury wellness brand with room to grow

Position Details Job Type:

Full-Time or Part-Time Hours:

18-40 hours per week

Compensation:

$18/hour + commission on all memberships, enhancements, and gift cards Benefits for

Full-Time Employees:

Health Insurance PTO Direct Deposit (W-2 Employee)

Employee Service Discounts Career Growth Opportunities Across Our Family of Companies Job Type:

Part-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Austin, TX 78758 (Required) Ability to

Relocate:

Austin, TX 78758: Relocate before starting work (Required)

Work Location:

In person