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Front Desk Receptionist
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Hilton Garden Inn Hotel
Austin, TX (In Person)
$31,200 Salary, Full-Time
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Job Description
Front Desk Receptionist Hilton Garden Inn Hotel - 3.5 Austin, TX Job Details Part-time | Full-time From $15 an hour 9 hours ago Benefits Health insurance Dental insurance Vision insurance Employee discount Qualifications Computer operation Teamwork Customer service High school diploma or GED Phone customer support Attention to detail Full Job Description Overview We are seeking a friendly, organized, and customer focused front desk receptionist to join our hotel team. As the first point of contact for guests, you will play a key role in creating a welcoming and positive experience. The ideal candidate is professional, detail oriented, and able to manage multiple tasks in a fast paced environment. Duties Greet guests warmly and provide exceptional customer service upon arrival and departure Check guests in and out efficiently using the hotel's reservation syste, Handle reservations, cancellations, and modifications via phone, email, and in person Answer inquiries about hotel services, amenities, and local attractions Respond to guest concerns and resolve issues promptly and professionally Process payments, verify billing details, and maintain accurate records Coordinate with housekeeping and maintenance staff to ensure room readiness Maintain a clean and organized front desk area Follow all hotel policies, procedures, and safety standards Qualifications High school diploma or equivalent Previous hotel or customer service experience preferred Strong communication and interpersonal skills Ability to multitask and work efficiently under pressure Basic computer skills; experience with PEP is a plus Flexibility to work evenings, weekends, and holidays Skills & Attributes Friendly, professional demeanor Strong attention to detail Reliable and punctual Problem solving abilities Team oriented with a positive attitude