Front Desk Coordinator

Reports to:

Practice Manager Position Overview:

The Front Desk Coordinator conducts the front office of a primary care and STI testing practice. This role serves as the first point of contact, coordinating patient flow, maintaining electronic medical records, ensuring Ryan White program compliance, and supporting HIV/STD testing activities.

Job Duties & Responsibilities:

Perform patient check-in/check-out; verify demographics, ID, insurance, photo, and consent forms Schedule, confirm, cancel, and reschedule appointments; follow up on no-shows Collect payments and accurately record in electronic medical record (EMR) Answer multi-line phone system; screen calls, take messages, route appropriately Communicate patient copays, deductibles, benefits, and prescription assistance programs Accurately record and scan Ryan White visits at time of service Verify Ryan White and insured patients have active services prior to appointments Coordinate Ryan White patient appointments with agency partners Input program data into database platforms; perform regular updates and maintenance Maintain HIV/STD/syphilis testing client files and electronic medical records Support HIV/syphilis/STD testing activities; coordinate with Dallas County Health Follow all federal, state, local, and accrediting body rules and regulations Perform duties in accordance with OSHA, clinic protocols, and HIPAA compliance

Job Requirements & Qualifications:

High school diploma or equivalent required; some college preferred Bilingual Spanish preferred Healthcare office and customer service experience preferred Experience with HIV, Ryan White services, and eClinicalWorks EMR strongly preferred Knowledge of medical terminology, billing codes, and key HIV/STI medications Strong written and verbal communication skills; proficient in Microsoft Office Knowledge of LGBTQ community, advocacy issues, and support services Ability to work flexible hours including evenings and Saturdays as needed Commitment to HIPAA and confidentiality of all client information