Part-Time Front Desk Receptionist

We are looking to add a team member who is detail-oriented, has strong and assertive communication skills, and enjoys providing exceptional customer service. The part-time receptionist will be responsible for all client communication coming in via call, text, and email. In addition to these duties, the receptionist will assist other receptionists with day to day tasks including, but not limited to, maintaining cleanliness of office, scanning documents, scheduling appointments, assisting clinical staff, updating spreadsheets. The schedule would be between Monday through Saturday, and the hours would vary depending on the coverage needed between 8:30am-6:00pm during the week and 8:30am-2:00pm on Saturdays. The days and hours for the schedule is subject to change.

Major Areas of Responsibility:

Respond to all phone calls, texts, and emails from clients Oversee client check-in and check-out process Assist other receptionists and clinical staff with other daily tasks Coordinate with receptionist for daily and end-of-day tasks Update spreadsheets

Tasks:

Scheduling Duties :

Schedule/Reschedule appointments, as necessary within our electronic health records system

Receptionist Duties:

Answering telephone calls and text messages from clients Notify therapists of client cancellations and messages Assist therapists with client and office needs Keeps client appointment times on schedule by notifying provider of client's arrival Scheduling of playroom and art/sandtray rooms Daily scheduling of office sharing for therapists Assist in clean up of playroom as necessary Collect daily copays from clients upon arrival Maintain office cleanliness (i.e. pickup waiting area, wash dishes, take out trash) Maintain a strict code of ethics regarding client confidentiality by adhering to all HIPAA regulations Open and sort daily mail Maintain office cleanliness Open/close office Send End of Shift report daily to other receptionists and Supervisors Perform other clerical duties such as photocopying, faxing, etc. Assist with other administrative tasks as needed

Required Knowledge, Skills, and Abilities:

Solid written and assertive verbal communication skills Ability to be resourceful and proactive when issues arise Professional attitude and appearance Multitasking and time-management skills, with the ability to prioritize tasks Customer Service Attitude Excellent organizational skills Experience with Microsoft products and

Google Suite Education and Experience:

Minimum of 1 years experience in an office setting is required, medical or mental health setting is preferred

Bilingual:

English and Spanish preferred If you meet the requirements above, we would love to hear from you!

Job Type:

Part-time Pay:

From $14.00 per hour Application Question(s): What motivates you to work in a mental health office setting at this time?

Experience:

Office:

1 year (Required)

Work Location:

In person