Front Desk Associate - Guest Relations (Opening Shift)

Front Desk Associate - Guest Relations (Opening Shift) Texas Health Resources Fitness Center Fort Worth, TX Job Details Part-time | Full-time $13 - $16 an hour 1 day ago Benefits Employee discount Qualifications Guest relations Sales Handling customer inquiries Greeting customers Attention to detail Receptionist experience within hospitality industry Appointment scheduling Client interaction via phone calls Full Job Description Job Overview We are seeking a friendly and professional Guest Relations Associate to join our hospitality team at FX WELL. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming environment. This role requires excellent communication skills, a strong understanding of gym hospitality, and the ability to handle multiple tasks efficiently. This opening is to fill our opening shift role. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures Handle guest inquiries, appointments, and cancellations accurately and promptly Sales mobility Provide information about gym amenities, and services Maintain guest records and ensure data accuracy in management systems Coordinate with maintenance, and other departments to meet guest needs Process payments and handle billing inquiries efficiently Uphold phone etiquette standards and ensure excellent customer service at all times Support guest relations efforts to enhance overall guest experience Skills Proven experience in guest relations management or gym front desk operations Strong customer service skills with a focus on guest satisfaction Excellent communication skills, including bilingual proficiency (preferred) Knowledge of gym management software and reservation systems or willingness to learn. Ability to handle guest concerns professionally and efficiently Strong organizational skills with attention to detail This position offers an engaging work environment where your guest relations expertise can shine. We value professionalism, enthusiasm, and a commitment to delivering outstanding guest experiences.

Job Types:

Full-time, Part-time Pay:

$13.00 - $16.00 per hour

Benefits:

Employee discount

Work Location:

In person