Bilingual Receptionist

Bilingual Receptionist Centers for Children and Families Midland, TX Job Details Full-time $40,000 - $45,000 a year 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Spanish Teamwork Microsoft Excel Microsoft Outlook Electronic health records (EHR) management Medical office experience Client file management English Administrative experience High school diploma or GED Medical administrative support Health record tracking Managing patient records Time management Office record organization

Full Job Description Job Description:

As the first impression for clients and visitors, the Receptionist exemplifies exceptional customer service and administrative capabilities. This role is crucial to the seamless day-to-day office operations and must exhibit compassion and discretion, coupled with excellent time management and recordkeeping abilities. The ideal Receptionist has a confident, professional demeanor, outstanding communication skills (both verbal and written), and the ability to adeptly and accurately execute multiple tasks simultaneously in a dynamic, fast-paced environment. This role works closely with all agency staff and must demonstrate a commitment to teamwork, proactive communication skills, and the ability to maintain efficiency and poise under pressure.

Responsibilities:

Greet and attend to agency clients and visitors in a professional and courteous manner. Answer and appropriately respond to all incoming agency phone calls, including redirecting calls to other staff members as necessary and referring callers to community resources as applicable. Open and close the Midland counseling office promptly according to agency operating hours: Monday through Thursday 8:00-6:00PM (lunch 12:00-1:00PM), rotating Fridays 8:00-12:00PM Collect, record, and update client information with a high degree of accuracy using the electronic health record (EHR) software. Schedule client appointments and maintain appointment statuses (cancellations, reschedules, etc.) according to client and therapist communications. Collect, verify, and update client third-party benefit information (commercial insurances, Medicaid/Medicare, EAP, etc.). Process client payments, including cash, check, and credit card transactions. Assist agency staff with general administrative tasks as requested. Other related duties as assigned.

Required Qualifications and Skills:

English and Spanish language proficiency High school diploma or equivalent (GED) Minimum of one year of experience in office administration, customer service, and/or reception Excellent professional communication skills and commitment to teamwork Meticulous attention to detail and dedication to recordkeeping accuracy Strong administrative, organizational, time management, and problem-solving skills Ability to quickly learn and efficiently utilize required technology resources, including EHR software, third-party payor websites, and basic Microsoft Office products (Word, Excel, Outlook) Availability to assist with and/or attend occasional agency events outside regular operating hours, including annual evening fundraising gala. Ability to comply with all agency policies and procedures Cleared background check

Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you able to consistently open the office to receive clients no later than 8:00 a.m. Monday through Friday? Are you able to quickly learn and efficiently utilize technology resources, such as basic Microsoft Office products, third-party websites, and electronic health record software?

Experience:

Medical office: 1 year (Preferred)

Language:

Spanish (Required)

Work Location:

In person