Spa Front Desk Receptionist - Alamo Heights Part Time

Spa Front Desk Receptionist - Alamo Heights Part Time Texas Dermatology - 3.0 San Antonio, TX Job Details Part-time $16 - $18 an hour 19 hours ago Benefits Paid time off Qualifications Computer operation Guest relations Customer service Computer literacy Filing Administrative experience Typing Clerical experience Med spa experience Full Job Description

POSITION PURPOSE

The Spa Front Desk Receptionist is responsible for the reception area at the Med spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging and collecting for services performed.

PRIMARY DUTIES & RESPONSIBILITIES

Be on time for shift and maintain consistent, regular attendance record Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Including follow up appointments as requested by provider/aesthetician and handled in accordance with scheduling protocols. Acknowledge and greet everyone who enters and leaves spa facility. Ensure that the lobby is clean and stocked for flow of in-coming and out-going guests and patients Ensure that patients are checked-in through practice management software. Present forms to be filled out, provide any assistance needed by patient. Enter and update demographic information for new or established patients and activate patient portal. Ensure at check-out payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately. Process Brilliant Distinctions/Aspire points and coupons for reimbursement Familiarize and Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation to guests and patients. Answer phone promptly and use the guest's name throughout the phone conversation; operate phone system accurately and efficiently. If a patient is on the phone, place them on hold, and greet the person entering the Med Spa. Check voicemail at start of day in the morning and throughout the day as possible. Return patient phone calls within 24 hours. Answer tasks from providers, intramail, and lead emails frequently throughout the day. Return all tasks and emails within 24 hours. Communicate all important patient conversations/messages to the Med Spa team members via practice management notes section. Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests. Handle guests' questions and concerns promptly, professionally and courteously. Maintain complete confidentiality using HIPPA policy in all guest and patient matters in accordance with company policy. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean; safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Put away packages received as directed. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Ability to perform the duties of a Retail Consultant as needed. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Other Assist with social media/advertisement as directed. Treats all patients with respect, is polite and professional, and keeps patients informed of any delays in being seen. Assists in the training of new spa receptionist back up. Additional duties as assigned by the practice manager or the physician(s).

PHYSICAL/MENTAL DEMANDS

Work is confined to an office setting. Stressful situations are inherent to this position. Work may occasionally require traveling to various locations for training purposes or more. Must be able to sit or stand for extended periods answering phones, performing keyboarding, computer work, electronic filing, copying, faxing and other administrative work. Must possess general manual dexterity to operate computer, office machines, perform filing or other office functions; and reach with hands or arms. Must be able to handle stressful situations. Must possess mental acuity for attention to accuracy and detail. Must see in the normal visual range with or without correction. Must hear in the normal range with or without correction.

Pay:

$16.00 - $18.00 per hour

Benefits:

Paid time off

Experience:

Customer service: 1 year (Required) Med spa: 1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

San Antonio, TX 78218 (Required) Ability to

Relocate:

San Antonio, TX 78218: Relocate before starting work (Preferred)

Work Location:

In person