RECEPTIONIST - PEDIATRICS

Job Title

RECEPTIONIST - PEDIATRICS

Clinic Hours:

M-F 8-5

Summary:

Represents the clinic in a courteous, efficient and professional manner by answering and making all necessary telephone calls, scheduling appointments, greeting and assisting patients and their families.

Duties:

Answers all incoming telephone calls in Pediatric department. Answers telephone for physician or nurse if they are not available, screening calls as necessary. Makes necessary outgoing calls regarding appointments or calls requested by the nurse or physician such as prescriptions. Records and gives accurate information for messages. Schedules appointments for physicians considering physician preference as to scheduled appointments and allotted times. Checks in patient in a courteous and friendly manner. Secures necessary information from patient to prepare forms for insurance. Reschedules appointments if physicians are called away on emergencies. Performs clerical duties such as ordering supplies, sorting and distributing mail, making copies and assisting drug representatives. Take payments on account and co-pay and checking for bad debts. Verifies Medicaid coverage. Update information in the computer on patient's accounts. Sorts mail and faxes, distributes appropriately. Balances out cash drawer at the end of each workday. Pulls work card on every patient when they check in. Update all demographic information such as address, phone number. Make sure that insurance is correct and updated and cards copied.