Front Desk Receptionist/Customer Service

Front Desk Receptionist/Customer Service Ogden, UT 84401 From $13 an hour - Part-time From $13 an hour - Part-time About Us Healing Mountain Massage School is a Utah, local family-owned business. We strive to provide quality and affordable massage education and massage therapy to the Intermountain West communities. We've been in business for over 20 years and offer a friendly, personable, and enjoyable work environment. Summary This position blends work aspects of the hospitality industry, including reception, appointment scheduling, customer service, retail cashiering, laundry, and keeping the spa clean. Also includes opening and closing duties depending upon the shift worked. Because of the high degree of client interaction, this position represents the school to the public community and therefore requires a professional appearance and respectful behavior. Good speaking skills, typing/computer skills, and PR (customer service) with clients and prospective students; i.e., the public is a must — to keep the office running smoothly and efficiently. Ability to multitask, keeping spa/reception area clean & tidy, maintaining accurate track of appointments, answering phones, taking messages, and organizing and filing clinic-related forms. Requirements Must be a Licensed Massage Therapist with 2+ years experience HS diploma, GED certificate, or equivalent; Previous experience (salary commensurate with degree of experience and skills) ; Excellent communication and customer service skills; Excellent hygiene and dress habits for dealing with the public on a daily basis. Good computer, typing, and multitasking skills;

Hours Monday and Saturday:

Times may vary. Duties Job duties to include, but are not limited to: Answer the phone calls promptly. Contact clients who are late for appointments. Take messages for appropriate personnel and book appointments accurately for the student clinic. It is important to portray a positive and friendly image to all people as the receptionist sets the mood and spirit of the spa. Handle disgruntled guests with respect & kindness, communicate clearly with your supervisor, and document any situation your supervisor. Answer student questions, offer assistance as needed, and process gratuities per supervisor. Make sure spa treatments are properly prepped on time and spa carts & laundry areas are cleaned regularly. Maintain a tidy reception area.

Maintain kitchen:

wash glasses and stock water areas, keep the kitchen tidy, and take out trash & recycling as needed. Keep up on clinic/spa laundry daily. Stay up to date on all specials and promotions, both current and upcoming. Work cash register properly and have attention to detail to correctly take payments, apply specials, disburse gratuities, and maintain an accurate register count. Read and sign off on weekly front desk updates, attend quarterly front desk meetings, and adhere to all policies and procedures listed in the employee and front desk handbooks. Additional office assisting duties may be assigned during downtime. Benefits After starting with a provisional period of 90 days, wage increases commensurate with annual performance reviews. One free student massage monthly for self and $10 off student massages for household family members. Massages are not transferable. Additionally, after one year of employment, 401K with company match.

Job Type:

Part-time Pay:

From $13.00 per hour

Benefits:

401(k) matching Employee discount Ability to

Commute:

Ogden, UT 84401 (Required) Ability to

Relocate:

Ogden, UT 84401: Relocate before starting work (Required)

Work Location:

In person