Front Desk Receptionist

Job Summary:

The Front Desk Receptionist at our Haymarket location is the first point of contact for patients, visitors, and vendors entering our medical office. This role is crucial in creating a welcoming and professional environment while efficiently managing the flow of patients and handling administrative tasks. The Front Desk Receptionist is responsible for ensuring that patient check-ins, scheduling, and inquiries are handled promptly and accurately, contributing to a positive experience for all who interact with our practice.

Key Responsibilities:

? Greet patients, visitors, and vendors with a friendly and professional demeanor, ensuring a positive first impression of the medical office. ? Manage patient check-ins, including verifying personal and insurance information, updating records, and ensuring that all necessary paperwork is completed. ? Schedule patient appointments efficiently, coordinating with clinical staff to ensure optimal appointment times and availability. ? Answer and direct phone calls, addressing patient inquiries, scheduling appointments, and providing information about the practice and services offered. ? Handle patient check-outs, including collecting payments, scheduling follow-up appointments, and providing any necessary paperwork or instructions. ? Maintain a clean and organized front desk and waiting area, ensuring that all areas are welcoming and conducive to a positive patient experience. ? Assist patients with any questions or concerns they may have, escalating issues to the appropriate staff member when necessary. ? Manage incoming and outgoing mail, including sorting, distributing, and processing any required documentation or correspondence. ? Maintain confidentiality of patient information in accordance with HIPAA regulations and office policies. ? Collaborate with clinical and administrative staff to ensure smooth office operations and effective communication across departments. ? Travel to all practice locations when assigned or needed. ? Perform other duties as needed. ? HS diploma or equivalent required ? 2+ years of experience working in outpatient setting handling receptionist/front desk duties ? Experience with Athena EHR preferred ? Proficient in Microsoft Office Suite applications ? Must be detail oriented and able to multitask ? Must have ability to prioritize and work both independently and as part of a team

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person