Receptionist

Description:

Receptionist Position Summary:

The Receptionist serves as the first point of contact for patients, providing a welcoming and efficient front desk experience. This role is crucial in maintaining smooth practice operations and ensuring excellent patient service.

Detailed Responsibilities:

1.

Patient Reception:

• Greet and welcome patients upon arrival
• Check patients in for appointments using the practice management system
• Verify and update patient information, including insurance details
• Collect and process copayments
• Provide new patient forms and assist with their completion as needed 2.

Appointment Management:

• Schedule, reschedule, and cancel appointments
• Send appointment reminders via phone, text, or email
• Manage waiting lists and fill cancelled appointment slots 3.

Communication:

• Answer incoming phone calls and route them appropriately
• Respond to patient inquiries and provide basic information about services
• Relay messages to appropriate staff members in a timely manner
• Communicate any delays or issues to waiting patients 4.

Administrative Tasks:

• Maintain a clean and organized reception area
• Manage incoming and outgoing mail and faxes
• Assist with basic filing and data entry tasks
• Prepare and organize patient charts for upcoming appointments 5.

Financial Responsibilities:

• Process payments and provide receipts
• Reconcile daily transactions
• Assist patients with billing inquiries and direct complex issues to the billing department 6.

Compliance:

• Adhere to HIPAA regulations and maintain patient confidentiality
• Follow clinic policies and procedures
• Participate in compliance training as required 7.

General Support:

• Assist with inventory management of office supplies
• Support other administrative staff as needed
• Contribute to a positive work environment

Required Qualifications:

• High school diploma or equivalent; some college education preferred
• Minimum 1 year of experience in a medical office or customer service role
• Proficiency in electronic health record systems and Microsoft Office suite
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Basic understanding of medical terminology

Preferred Qualifications:

• Experience in a dermatology or surgical practice
• Knowledge of medical insurance and billing procedures

Physical Requirements:

• Ability to sit or stand for extended periods
• Visual acuity to view computer screens and read documents
• Ability to communicate clearly in person and over the phone
• Light lifting and carrying (up to 15 lbs) This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Requirements: