Front Desk Receptionist/Technician Support (Full-Time)

Are you someone who loves making people feel welcome the moment they walk through the door? Do you thrive in a fast-paced environment and take pride in keeping things running smoothly? If so, we want to meet you! Junction Eye Center, LLC is more than just a name—it's our promise. We deliver compassionate, high-quality eye care in a warm, patient-focused environment. We're a growing practice and looking for a friendly, organized, and professional individual to join our team.

What You'll Do:

This position is two parts: Your main focus area will be at the front desk as a receptionist. As a receptionist you'll play a key role in delivering the exceptional experience our patients have come to expect. You'll be the first point of contact—welcoming patients, verifying insurance, updating demographic information, answering phones, scheduling appointments, ordering contact lens, as well as keeping the front end well organized and running smoothly. The second area of focus is Technician Support. In this area you would provide additional support directly to patient care needs. This is to help ensure patients receive timely, efficient, and quality care. Duties in this area may include exam workups, auxiliary testing, and/or answering bells.

Key Responsibilities:

Greet patients and visitors with a warm, professional demeanor Keep the front desk clean, organized, and patient-ready at all times Answer phones, schedule appointments Manage emails and voicemails returning messages in a timely manner Handle patient check-in/check-out, verify insurance information, process patient payments Maintain accurate patient records and confidential information Support the team to ensure adequate patient flow and coordination Explaining to patient our billing policies and procedures Perform technician tasks as needed; o Complete patient workups including, review of medical history, record visual acuity, measure eye pressure; o Conduct auxiliary testing requested by providers

Who You Are:

A high school graduate (or equivalent) with a professional, upbeat attitude Experienced in customer service or front desk roles (medical or eye care facility experience is a plus!) Excellent communicator—both in person and over the phone Tech-savvy with basic knowledge of scheduling software and office tools Calm under pressure, highly organized, and detail-oriented Reliable, punctual, and a true team player

What We Offer:

Competitive Pay :

based on experience

Full-Time In-Person Schedule :

Monday-Friday; full time (no weekends!) Health Insurance Discount on vision care needs and materials. Paid Time Off Supportive, team-oriented work culture Opportunities for growth and learning A chance to make a meaningful impact on people's lives every day If you're passionate about providing outstanding service in a vibrant clinic setting, we'd love to hear from you! Apply today with your resume! Know someone perfect for the role? Please share this opportunity—we love referrals!

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Health insurance On-the-job training Paid time off Vision insurance Application Question(s): Tell me about your interests and hobbies. What makes you a good fit for this job? Why are you interested in this position? Please confirm your phone number. Is this the best way to contact you? What is your email? Please confirm your mailing address. Are you currently working, and if so, where? Tell us about a time when you had to handle multiple tasks with competing deadlines. How did you stay organized and manage your time effectively? Tell me about a time you went above and beyond in your job.

Experience:

Medical Office Setting:

1 year (Preferred) Knowledge of EMR systems: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person