Office Representative

Building Name:

Porter•

Porter Medical Center Location Address:

115

Porter Drive, Middlebury Vermont Regular Department:

Porter•Primary Care•

Vergennes Full Time Standard Hours:

40

Biweekly Scheduled Hours:

Shift:

Variable Primary Shift:

•

Weekend Needs:

None Salary Range:

Min $21.03 Mid $26.14 Max $31.25

Recruiter:

Melissa Cummings At Porter Medical Center we are improving the health of our community, one patient at a time.

Job Description:

The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.

Key Responsibilities:

Greet and check in patients professionally and courteously Answer calls, take accurate messages, and direct inquiries appropriately Schedule, confirm, and adjust appointments Maintain accurate patient demographic and insurance information Collect co-pays, balances, and process payments Coordinate referrals, authorizations, and follow-ups Manage medical records per policy Open/close office and maintain organized front desk operations

Qualifications:

High school diploma or equivalent Medical office experience and terminology preferred Strong communication, multitasking, and organizational skills Basic computer skills and business math Physician office experience preferred

Physical Requirements:

Sitting, standing, walking, and light lifting (up to 10 lbs) Frequent computer and phone use

BENEFIT ELIGIBLE!

Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include: Medical, Dental and Vision Insurance 403(b) Retirement Plan Tuition Advance Program Combined Time Off (CTO)•paid holidays, vacation, sick and personal time Employee Assistance Program (EAP) Employee Discounts Pet Insurance This is a bargaining union position. University of Vermont Health•Porter Medical Center is located in the heart of beautiful Middlebury, Vermont. We are comprised of a 25-bed acute care facility, a 98-bed skilled nursing facility which includes a memory care unit, short-term rehabilitation unit and a long-term care unit, and a network of primary care and specialty medical practices throughout Addison County and the town of Brandon.