Front Desk Receptionist

Front Desk Receptionist - Ruff n Fluff Pet Grooming LLC Ruff n Fluff Pet Grooming LLC is a family-owned business dedicated to providing a healthy, positive, and stress-free grooming experience for pets. We take pride in delivering compassionate pet care and setting a standard of excellence in the pet grooming industry. Our team fosters a fun, creative, and respectful environment where employees love what they do. We are currently seeking a dedicated, experienced, and passionate Front Desk Receptionist to join our team! If you have strong customer service skills, administrative expertise, and a love for animals, we'd love to hear from you.

The Ideal Candidate:

Excellent customer service skills - warm, friendly, and professional in all interactions. Strong administrative skills - computer savvy, organized, and detail-oriented. Effective communication - clear verbal and written communication skills. Ability to multitask - handle multiple responsibilities in a fast-paced environment. Basic dog and cat handling skills - comfortable assisting with pet care as needed. Social media management experience is a plus!

Key Responsibilities:

Greet pet parents warmly and provide excellent service. Check pets in and out for grooming and self-wash services. Answer phone calls, respond to messages, and schedule appointments via phone, text, and our grooming software. Ensure all client and pet information is up to date, including signed forms, waivers, and vaccination records. Process payments through our POS system, handle cash transactions, and maintain accurate invoices and revenue reports. Conduct closing procedures, including balancing the cash drawer and finalizing daily reports. Maintain a clean and welcoming lobby at all times. Keep the Self-Wash area stocked, sanitized, and ready for the next customer. Assist groomers and bathers with pet handling and comfort when needed.

Skills & Qualifications:

Reliable, punctual, and hardworking. Follows established protocols and procedures. Professional in appearance and demeanor. Comfortable handling dogs of all ages and breeds. Physical capability to lift up to pets 50 lbs. and perform activities such as stooping, bending, kneeling, squatting, and standing throughout the workday. Proficient in computer systems and scheduling software. If you're passionate about pet care and thrive in a customer-focused role, we'd love for you to join our team! Apply Today!

Job Types:

Full-time, Part-time Pay:

$18.00 - $20.00 per hour

Work Location:

In person