Front Desk Associate - Part-Time

Front Desk Associate - Part-Time Edmonds, WAEmergency Short Term Services -

Emergency Services:

Edmonds, New Start Center /Part-Time /On-Site Why work with YWCA Seattle King Snohomish?

YWCA SKS

is the region's largest non-profitanization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work - today! What You'll Do The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle, King, and Snohomish County, located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on-site services, including case management, life skills training, and connections to healthcare and employment resources, all designed to support their journey toward stability and self-sufficiency. The center emphasizes apassionate,munity-focused approach, fostering an environment w clients can rebuild their lives with dignity, independence, and hope. Front Desk Associates serve as the first point of contact for clients and visitors, providing high-quality, culturally responsive, and consistent in-person and by-phone customer service in a diverse and busy environment. This role supports smooth office operations by handling calls, processing mail, monitoring access control, distributing supplies, and engaging guests. Front Desk Associates also provide resources and referrals to visitors and clients, contribute to maintaining office equipment, and act as first responders to on-site emergency situations. As the first YWCA representative clients and visitors encounter, a positive attitude and professional appearance are essential, along with upholding the YWCA'smitment to social justice and diversity. This is a Part-time position in a 24/7 role. The person filling this position may have daytime, evening, overnight, weekend, and holiday shifts. This position has a social justiceponent that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to .

Note:

 This is an onsite position. Expectations of your role: Customer Service Answer all iing calls, direct them to appropriate departments, and take messages. Ensure the front desk lobby and allmon areas are neat, clean, and sanitized. prepare and distribute daily cold-prepared meals to clients. Incorporate the YWCA's Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions. Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background. Safety and Security Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions. Work collaboratively with the security team to secure the front lobby andputer areas, following all site protocols regarding building and client safety. Ability to de-escalate conflicts or crises between clients and/or other individuals and directs them to appropriate staff who can provide next steps. Administrative Duties Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures. Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures. Maintain confidentiality, discretion and professionalism by not discussing staff, clients, or visitors with others. The duties listed above are representative of the essential functions of the position. Other duties may be assigned as needed. Must have's to be successful: Must be at least 18 years old to . Must have a high school diploma or GED, plus 3 years in a customer service facing role. Ability to work with the public, clients, and people in crisis; minimum 1 year of experience working in a social service setting preferred. Experience working in environments serving vulnerable populations (e.g., individuals experiencing homelessness, survivors of domestic violence, or low-iemunities) Demonstrated culturalpetency and ability to interact respectfully with people of diverse racial, ethnic, socioeconomic, gender, LGBTQ+, and differently-abled backgrounds Stronganizational skills with the ability to manage multiple tasks simultaneously in a fast-paced, high-traffic environment. Must maintain professional boundaries at all times. Ability to adapt to changing schedules or urgent priorities. Positive, professional demeanor under stress, with excellent interpersonal andmunication skills, including conflict de-escalation. Basicputer literacy with ability to use Outlook, Microsoft Word, Excel, and point. Ability to listen and respond appropriately to client and staff needs, concerns, andplaints. Maintain professional client/staff boundaries in accordance with YWCA Policy Hours, Rate, and Benefits

Hourly Rate:

$26.50 This is a Part-Time position in a 24/7 role. The person filling this position may have daytime, evening, overnight, weekend, and holiday shifts. Fair Labor Standards Act (FLSA)

Classification:

Non- Exempt Excellent benefits package including prorated vacation, holiday, and sick leave plans.