Veterinary Receptionist

Career growth opportunity! Edmonds-Westgate Veterinary Hospoital is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care. In this role, you'll not only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on our services—but also join our leadership team to assist with front desk operations. You'll oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism. If you're a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets, we'd love to hear from you. This is a full-time position, with a flexible schedule and availability needed generally Monday- Saturday with Saturdays being rotated (so roughly 1-2 Saturday shifts a month). Full-time benefits and compensation•:

Compensation:

$25-29 per hour, for each hour worked• Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program 401k options Paid time off in accordance with site policy and applicable law Personal pet discount Minimum qualifications and skill set: 5+ years of client service experience Previous veterinary experience is preferred Proficiency in the following skills: Excellent communication skills Complaint resolution Training and mentorship Scheduling experience Get to know us: We are a busy, four-doctor practice that makes sure we don't lose sight of the importance of a good work/life balance, while providing exceptional care to our patients. We're also dedicated to lifelong learning and provide excellent training and career growth opportunities! We have a welcoming and inclusive team, and we genuinely enjoy working with each other. We spend a lot of time with each other, and we want it to be lively and enjoyable! We value high-quality medicine, are equipped with modern equipment, and our doctors and techs are encouraged to stay current on industry advancements. Learn more at www.ewvh.com. #PRI •To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. •During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.